General Manager (Canada, Australia & Germany)

Company Description Esse India is a visa and immigration consulting firm known for providing Canada immigration consulting services in Delhi at a competitive price point. The organization focuses on delivering reliable, transparent guidance aligned with current immigration rules and regulations. Clients work with an expert team that supports them through each stage of the visa process, aiming to provide trustworthy service and clear communication. Since its establishment, Esse India has prioritized client satisfaction, ensuring that individuals receive value for their investment and feel confident throughout their immigration journey.
Role Description The General Manager (Canada, Australia & Germany) will oversee end-to-end operations related to visa and immigration consulting services for these focus countries. This full-time, on-site role is based in Chennai and involves managing branch performance, supervising consultant teams, and ensuring compliance with relevant immigration guidelines and internal policies. Day-to-day responsibilities include setting strategic goals, monitoring client service quality, reviewing case progress, and addressing escalations to maintain high client satisfaction. The General Manager will collaborate with leadership on business development initiatives, optimize operational processes, and implement training to keep staff informed of policy updates. The role also includes reporting on key performance indicators, managing budgets, and identifying opportunities for growth in the Canada, Australia, and Germany markets.
Qualifications

• Experience in operations and team management, including supervising staff, allocating resources, and driving performance toward defined targets.
• Background in immigration, visa consulting, or a related service industry, with familiarity in processes for Canada, Australia, and Germany considered an advantage.
• Strong client service orientation, with demonstrated ability to handle escalations, resolve issues, and maintain high satisfaction levels.
• Proficiency in strategic planning and business development, including setting goals, tracking KPIs, and identifying new market opportunities.
• Excellent communication and interpersonal skills for coordinating with clients, internal teams, and external stakeholders.
• Ability to work on-site in Chennai and collaborate effectively in a fast-paced, target-driven environment.
• Bachelor's degree in business, management, or a related field; advanced qualifications (MBA or similar) are an added advantage.
• Comfort with using office productivity tools and basic CRM or case management systems to oversee operations and reporting.