General Manager - Calling Team

Job Description:

● Lead PAN India strategy for BTL campaigns, securing permissions from housing societies for events, activations, and partnerships to boost NoBrokerhood monetization.

● Manage and mentor central teams (direct reports), ensuring seamless execution across markets while hitting KPIs on reach, engagement, and revenue.

● Own end-to-end P&L for the 50-member team, including budgeting, cost optimization, productivity etc

● Manage multiple strategic projects which are of key importance to Nobrokerhood

● Drive team performance through training, performance reviews, and motivation—scaling operations from pilot campaigns to nationwide rollout.

● Collaborate with marketing, product, and sales teams to align BTL efforts with broader monetization goals; monitor metrics and iterate for continuous improvement.

● Travel to key cities (10-20%) for on-ground oversight, relationship-building with society managements, and crisis resolution.

● Foster a high-energy culture, leveraging data analytics to track ROI and refine execution playbooks.

Key Skills & Requirements

● 4+ years in leadership roles managing operations via calling set up

● Proven track record owning P&L for teams of 30+ members.

● Strong people management skills; experience in handling calling team setup and scaling distributed teams.

● Data-driven mindset: Comfortable with Excel/Google Sheets for P&L tracking, KPIs, and reporting.

● Excellent stakeholder skills for negotiating permissions with RWA/society leaders.

● Bachelor's degree (MBA preferred); willingness to travel as per business requirement..

● Bonus: Familiarity with proptech, NoBrokerhood, or monetization in community ecosystems

Ideal Candidate Profile

● Energetic, resourceful, and action-oriented.

● Strong problem-solver with the ability to think quickly on the ground

● Passionate about community engagement and event-driven experiences.

● Self-motivated with strong ownership and a results-driven approach.