Company Description
Maruti Suzuki Authorized Dealer Network
We are proud to be an authorized Maruti Suzuki dealer, serving customers in Indore (Madhya Pradesh) and Port Blair (Andaman and Nicobar Islands) for both Arena and Nexa brands. Our extensive network comprises 16 sales and service points across MP and Andaman, with 2 service points and 2 sales points dedicated to providing top-notch customer support .
Our Services:
- Sales and service of Maruti Suzuki Arena and Nexa vehicles
- Genuine spare parts and accessories
- Experienced and trained professionals
We strive to provide our customers with a gratifying experience, ensuring smiles guaranteed. Visit our showrooms or contact us to explore our range of Maruti Suzuki vehicles and services.
Role Description
This is a full-time on-site role for a General Manager in the Service Division (After Sales) at RUKMANI MOTORS PRIVATE LIMITED, located in Indore. The General Manager will be responsible for overseeing after-sales service operations, ensuring customer satisfaction, and maintaining high service quality standards. Key tasks include managing service teams, achieving sales and service performance targets, building customer relationships, and ensuring smooth coordination between various departments to deliver exceptional service experiences. The role also involves monitoring customer feedback, implementing improvements, and identifying new opportunities for enhancing after-sales services.
Qualifications
- Strong expertise in Customer Satisfaction and Customer Service to maintain and enhance customer relationships.
- Proven experience in General Management and Team Management to lead and motivate service teams effectively.
- Knowledge of after-sales service operations.
- Strong problem-solving abilities, leadership skills, and decision-making capabilities.
- Excellent communication, interpersonal, and organizational skills.
- Prior experience in the automobile industry or a service-oriented environment is advantageous.
- Bachelor's degree in Business Administration, Automotive Engineering, or a related field is preferred.
