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Job Purpose:
The GL Sr. Manager is responsible for the RTR function comprising of accurate and timely delivery of GL accounting activities, finalization of books of accounts, reporting as per statute, coordinating, and managing the day-to-day operations of the RTR team for multiple entities. The GL Sr. Manager will manage and develop team's performance, monitor the cost of operations in FSSC and ensure compliance and controls are in place for all activities of the Finance Shared Services.
Key Responsibilities:
RTR Vertical Leadership:
- Set and manage performance & provide strategic direction, while ensuring smooth delivery of day-today operations for R2R vertical. Also, provide supervision to verticals outside RTR (if required)
- Lead a team to ensure overall delivery of services is within agreed SLA's & KPI's as defined between FSSC and clients.
- Control, monitor and improve the service levels related to the R2R activities between the SSC and the clients (entities).
The key deliverables include
Stakeholder Relationship :
- Manage relationship and liaise with the stakeholders for ensuring alignment on process related activities, changes in process and identifying opportunities to transition more activities to FSSC.
- Conduct periodic review with business stakeholders and ensure client satisfaction for internal SSC clients (entities).
- Partner with business and provide value added inputs that would help in achieving business objectives.
- Act as a point of escalation for critical/ complex service issues
- Build client relationship, drive confidence & improve client happiness
Team Management :
- Carry out team management responsibilities in accordance with the organization's policies and applicable laws, including:
- Plan, assign and direct work.
- Appraise performance; provide feedback and coaching, reward, and discipline employees.
- Provide opportunities for learning and self-development and facilitate the development of technical competencies.
- Continuously strive to build a culture of high-performance.
- Facilitate effective teamwork and builds collaborative relationships internally and externally
Service Excellence :
- Ensuring that overall delivery of services meets or exceeds agreed KPIs, and SLAs defined between internal clients and FSSC and is within a strong internal control framework.
- Ensure that the Internal Customer and Supplier issues are dealt with in accordance with the escalation process.
- Harmonize with the team to prepare and present key performance reports to senior leadership on a regular basis.
- Develop strategic financial initiatives to improve results and support management in a variety of strategic and operational decisions.
Innovation and Continuous Improvement :
- Create a mindset of innovation aimed at constantly challenging the norm to drive business value.
- Ensure a disciplined approach to operational excellence/performance management that evolves over time.
- Driving ongoing continuous improvement through LEAN/ six sigma, automation opportunities to improve profitability.
Transition Support :
- Play a lead role in service or ERP transitions of RTR processes, when required.
- Bring in shared service specific knowledge & best practices for smooth implementation and execution.
- Providing inputs by participating in technology testing & demos, UATs & deployment activities during process transition to FSSC.
- Work closely with other vertical leads to establish the right organization for FSSC post transition, with respect to people, skillset, reporting relationships etc.
candidate profile
Should be a Chartered Accountant (Mandatory)
- Chartered Accountant with 12+ years of post-qualification experience.
Experience: - 12+ years of proven experience in client service function or Captive Finance Shared Services. Experience of setting up GL process will be a plus - Minimum of 5+ years of experience in leading, developing, and coaching team members.
Skills & Knowledge :
- Hands-on experience of accounting ERP's (preferably SAP) with good knowledge across finance processes (RTR) including best practices, technologies, processes & tools.
- In-depth knowledge of IND AS or IFRS/US GAAP and other accounting / auditing/ reporting standards.
- Ability to think strategically, taking a balanced short and long-term view when solving problems.
- Experience of supervising managers of multifunctional or global teams in the past and ideally worked in an operations environment to deliver high quality outcomes and results.
- Result oriented, with a high level of motivation for self-growth, along with the drive for growing team members and overall organization.
- Experience working for a multinational organization and working with colleagues internationally.
- Excellent stakeholder engagement skills and ability to communicate effectively.
Job ID: 138919009