We are looking for an Engagement Manager to lead descriptive analytics engagements for a large telecom client. This role requires strong ownership of delivery, business understanding of the retail/telecom domain and the ability to translate data into actionable business insights. You will manage the offshore delivery team, client relationship and analytics output quality while driving measurable business impact.
Job Responsibilities
- Own the end to end delivery of descriptive analytics engagements for telecom clients
- Act as the primary point of contact for client stakeholders; manage expectations, communication and delivery timelines
- Lead and mentor a 6-8 member offshore analytics team; ensure high performance, skill growth and strong ownership
- Translate business questions into structured analytical problem statements and data requirements
- Review analytical outputs for accuracy, story telling and business relevance before client delivery
- Proactively identify new analytical opportunities within the account and support account expansion
- Design standard analytics frameworks, reporting methodologies, and reusable accelerators
- Ensure adherence to delivery SLAs, data governance and quality benchmarks
- Navigate ambiguity in problem statements and create structured, scalable analytics solutions
Qualifications:
- 6+ years of experience in analytics, consulting, or client facing delivery roles
- Minimum 3+ years of experience managing offshore analytics teams (4+ members)
- Advanced proficiency in Excel and PowerPoint for executive-level storytelling
- Proven experience in descriptive analytics and business performance reporting
- Strong stakeholder management and client communication experience
- Exposure to telecom domain is an added advantage, not mandatory (CX, NPS, churn, network, marketing, revenue, operations, etc.)
- Hands-on experience with SQL (Good to have - Python & PySpark)
