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Role Purpose
The Gen AI Product Owner is responsible for embedding AI insights and recommendations into MFLOne, branch systems, CRM, and operational workflows. The role ensures AI solutions are usable, adopted, and deliver tangible business benefits.
Key Responsibilities
Identify or develop AI/Gen AI solutions and implement it with measurable impact
Integrate AI features into MFLOne and branch systems
Drive adoption through training and change management
Track usage, effectiveness, and behavioural impact
Coordinate releases with IT, analytics, and partners
Continuously improve AI enabled products based on user feedback
Key Skills and Experience
Strong product management experience in BFSI or digital platforms with exposure in Gen AI solutioning
Understanding of platform business, branch operations and customer journeys
Ability to manage cross functional delivery teams
User centric design mindset
Key Performance Indicators
Adoption and usage of Gen AI enabled features
Reduction in manual effort and turnaround time
Improvement in customer engagement and conversion
Internal user satisfaction scores
Successful rollout of AI features on schedule
Experience
5-10 years of experience in the domain
Job ID: 136904699