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ITSM JD
Key Responsibilities
- Establishing and executing strategic and tactical plans for a full scale implementation of the ITIL / ITSM framework across organization and related suppliers involved in Service Delivery
- Ability to define, articulate, estimate and cost the complete Service Management solution covering People, Processes and Tools required to setup Service Integration Framework
- Creation of service model framework in line with RFP requirements, candidates with multi-vendor implementation experience are preferred
- Strong understanding of various Line of Business, Multi-Vendor environment, Ways of Working, Cross Vendor SLAs, in a Service Integration Framework
- Demonstrates excellent consultative solution skills during various phases of the bid
- Ability to build plan & Service Management Implementation Roadmap and strong understanding of Project Management skills along with inter dependencies between People, Process, Tools, Vendors
- Ability to deliver Service Management Implementation Projects , Due Diligence, or Assessment as a Lead or Consultant
- Ability to prepare clear, concise, and persuasive communication for multiple audiences, including demonstrating effective writing and presentation skills, listening actively, and projecting a trustworthy image
- Ability to interface with global lines of business and other technical teams in gathering/developing strategic approach and customer requirements in order to formulate apt solution.
- Work as part of the bid team and provide support to the functional group personnel working together.
- Experience of working in a dynamic environment, balancing challenging workloads and deadlines with attention to deliveries.
- Develop proposals and recommendations to drive process improvement decisions
Skills, Knowledge And Experience
Desired Profile Experience
Must
- Process development and process engineering
- Experience leading process implementation & improvement projects
- Process Consulting
- ITIL Intermediate Level or ITIL 4 MPT Certification
Preferred
- Process audit, assessment and GAP and Pre-Sales experience in Service Management, Experience in Solution design, RFP, ITSM Architecture design
- Transition, Due Diligence experience preferred
- Process operation and maintenance support
- Service quality improvement through continuous process improvement
Skill Profile
- Ambitious, has pride in his/her work & attention to detail
- Expertise in interfacing with internal customers, external vendors and global teams
- Comfortable and effective dealing with all levels within the organization, including Executive Management
- Demonstrates a positive attitude/energy
- Takes ownership, follows through, and delivers on commitments
- Strong negotiation skills.
- Project Management
EY | Building a better working world
EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.
Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.
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