About Us
Deccan AI Experts is a pioneering AI company founded by IIT Bombay and IIM Ahmedabad alumni, with a strong founding team from IITs, NITs, and BITS. We specialize in high-quality human-curated data, AI-first operations, and advanced AI evaluation systems. Our global network of operations and business leaders helps train and evaluate next-generation AI models through expert operational judgment, Global Capability Center (GCC) management expertise, and enterprise transformation experience.
About the Role
We are seeking a GCC Operations Manager (Freelancer) to support advanced AI evaluation initiatives focused on Global Capability Center (GCC) operations, shared services, delivery management, operational excellence, workforce planning, process optimization, and AI-generated business content evaluation.
In this role, you will evaluate AI-generated operating models, service delivery frameworks, governance documentation, workforce strategies, performance dashboards, transition plans, and operational recommendations. Your expertise will help improve AI systems designed for enterprise operations, GCC transformation, shared services, and global delivery management.
This position is ideal for professionals with experience managing Global Capability Centers (GCCs), Global Business Services (GBS), Shared Services, Business Process Outsourcing (BPO), IT Services, Operations Management, or Enterprise Delivery.
Responsibilities
- Review AI-generated operating models, governance frameworks, transition plans, service catalogs, organizational structures, KPI dashboards, and performance reports.
- Evaluate GCC operations involving finance, HR, procurement, IT, customer support, analytics, engineering, legal operations, and business support functions.
- Verify AI-generated recommendations for workforce optimization, operating model design, capacity planning, location strategy, automation, and continuous improvement.
- Assess AI-generated documentation for scalability, operational efficiency, compliance, stakeholder alignment, and enterprise readiness.
- Identify operational risks, governance gaps, delivery bottlenecks, workforce challenges, process inefficiencies, and service quality issues.
- Provide structured feedback to improve AI performance in GCC operations, shared services, and enterprise delivery management.
- Review peer-developed deliverables to maintain quality and consistency standards.
Requirements
- Bachelor's degree in Business Administration, Operations Management, Engineering, Information Technology, Commerce, Management, or a related field.
- MBA or equivalent postgraduate qualification is preferred.
- 3+ years of hands-on experience in Global Capability Centers (GCCs), Global Business Services (GBS), Shared Services, operations management, enterprise delivery, or business transformation.
- Managing enterprise operations within GCC or GBS environments.
- Leading operational transformation, process optimization, and delivery excellence initiatives.
- Monitoring KPIs, SLAs, operational performance, and governance metrics.
- Managing stakeholder communications, transition planning, and cross-functional operations.
- Reviewing AI-generated operational documentation and business recommendations.
- Experience with enterprise platforms such as SAP, Oracle, Salesforce, ServiceNow, Microsoft Dynamics 365, or similar business applications.
- Familiarity with project and operations tools such as Jira, Microsoft Project, Power BI, Tableau, Excel, or similar platforms.
- Knowledge of Lean, Six Sigma, ITIL, Agile, or operational excellence methodologies is preferred.
- Excellent leadership, stakeholder management, analytical thinking, problem-solving, and written English communication skills.
- Strong attention to detail and ability to evaluate operational content objectively.
- Ability to work independently in a remote, fast-paced environment.
Preferred Qualifications
- Experience working with multinational corporations, consulting firms, IT services companies, financial institutions, healthcare organizations, manufacturing companies, or enterprise technology organizations.
- Experience establishing, scaling, or transforming Global Capability Centers (GCCs) or Global Business Services (GBS) organizations.
- Experience evaluating AI-generated governance frameworks, operating models, transition documentation, delivery reports, workforce strategies, or transformation roadmaps.
- Familiarity with Generative AI, prompt engineering, RLHF (Reinforcement Learning from Human Feedback), AI benchmarking, workflow automation, or AI-assisted enterprise operations is highly desirable.
- Professional certifications such as PMP, PRINCE2, Lean Six Sigma Green Belt/Black Belt, ITIL Foundation, Certified Scrum Master (CSM), or equivalent certifications are advantageous.
Why Join Us
- Competitive hourly pay: ₹1,800/hour
- Fully remote with flexible working hours.
- Opportunity to contribute to cutting-edge AI initiatives in enterprise operations, GCC transformation, and Generative AI.
- Exposure to advanced AI systems focused on global delivery, operational excellence, shared services, and enterprise transformation.
- Flexible project-based opportunities with global teams.
- Work on next-generation AI solutions supporting multinational enterprises, consulting firms, Global Capability Centers, and AI-powered operations platforms.
