Job Description
Gaming Technical Support Representative – Lenovo India Pvt. Ltd.
Turn your passion for gaming into your career.
Lenovo India is expanding its elite Gaming Support Team—and we're looking for energetic, customer-focused, and technically strong gaming enthusiasts who can elevate the support experience for Legion users. If you live and breathe gaming, understand hardware deeply, and enjoy helping others fix problems, this is the perfect opportunity for you.
Role Summary
As a Gaming Technical Support Representative, you will be the go-to expert for Lenovo's gaming customers. From answering quick queries to solving complex performance issues, you will ensure every gamer enjoys a seamless, optimized, and uninterrupted experience. This role blends customer service excellence with advanced tech troubleshooting—ideal for passionate gamers with solid technical aptitude.
Key Responsibilities
Customer & Technical Support
Deliver fast, friendly, and professional support via phone, chat, and email.
Troubleshoot issues related to Lenovo Gaming PCs, Laptops, Accessories, and Peripherals.
Diagnose problems with GPU/CPU performance, RAM, SSD, drivers, thermal issues, BIOS, connectivity, FPS drops, and lag.
Assist customers with issues involving Steam, Epic Games, Xbox Game Pass, and other platforms.
Provide clear, step-by-step guidance that even non-technical users can easily follow.
Gaming Expertise
Educate gamers about system optimization, recommended settings, and tuning for smoother gameplay.
Stay updated with the latest Legion products, new technologies, and gaming industry trends.
Documentation & Collaboration
Record each interaction accurately in MSD systems.
Work closely with engineering, product teams, and escalations for quick solutions.
Share customer insights to help enhance service quality and product performance.
Growth Path
An exciting career roadmap designed for high performers:
Gaming Support Representative Team Leader Operations Manager CEC Head Regional Director
What We're Looking For
Must Have
Excellent communication in English, Hindi, and one regional language.
Strong hands-on knowledge of PC hardware and Windows 10/11.
Typing speed: 25 WPM or above.
Should Have
Good troubleshooting skills—gaming, hardware, and software.
Understanding of online gaming issues such as latency, packet loss, lag, FPS, ping.
Strong comprehension and customer interaction capabilities.
Good to Have
Experience with Lenovo Legion or other gaming laptops/desktops.
Knowledge of BIOS updates, driver installations, OS reloads, GPU/CPU diagnostics.
Basic familiarity with performance tuning, cooling optimization, or overclocking.
Ability to upsell gaming add-ons or extended warranties.
Any certification in hardware or IT support.
2+ years of gaming/technical support experience.
Work Environment
5-day work roster (Monday–Sunday) – General Shift
Freshers and experienced candidates (1–2 years) are welcome.
Anyone with a passion for gaming and strong tech skills is encouraged to apply.
Why Join Lenovo Gaming Support
Work with one of the world's leading tech brands
Learn cutting-edge technologies, tools, and gaming solutions
Be part of a fun, highly skilled, gamer-driven team
Build a long-term career in technical operations and leadership
Interested Candidates kindly share your updated resume to [Confidential Information]
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