ROLE OUTLINE: The Manager Operation will oversee and manage the activities of multiple departments, ensuring smooth and efficient operations across Sourcing, Marketing, Projects, and Sales. The ideal candidate will have a strong background in managing teams, a keen eye for detail, and the ability to drive projects from inception to completion while maintaining high standards of quality and creativity.
KEY DELIVERABLES:
Gallery Operations:
- Collaborate with the Gallery Director to align operational activities with the overall gallery vision and goals.
- Maintain all the data related to sales, inventory, and upcoming exhibitions or concluded exhibitions.
- Deal with vendors/artist /clients for ongoing deals on need basis.
- Provide regular updates to the Gallery Director regarding operational performance, challenges, and opportunities.
Sourcing Coordination:
- Manage and coordinate all operational activities related to Artist Sourcing.
- Collaborate with the Sourcing team to ensure a seamless process of onboarding new artists and maintaining relationships with existing ones.
Marketing Oversight:
- Lead the marketing team in developing and executing creative campaigns, including designing and publishing marketing collaterals.
- Ensure all marketing materials align with the gallery's brand and vision.
- Oversee the creation of digital and physical marketing assets, ensuring they meet the gallery's high standards.
Project Management:
- Lead and manage exhibition projects from planning to execution.
- Coordinate with internal teams and external vendors to ensure timely and successful completion of exhibitions.
- Handle the logistics and operational aspects of exhibitions, ensuring they meet client expectations and gallery standards.
Sales Management:
- Oversee client dealing and servicing, ensuring a high level of client satisfaction.
- Work closely with the sales team to develop strategies for client acquisition and retention.
Team Leadership:
- Lead and mentor teams across Projects, Marketing, Digital Marketing, and CRM.
- Foster a collaborative and creative work environment, encouraging team members to innovate and excel in their roles.
- Conduct regular performance reviews and provide constructive feedback to team members.
Requirements
CANDIDATE PROFILE & SKILL SET:
- Bachelor's degree in Business Administration, Marketing, Arts Management, or a related field.
- 5+ years of experience in operations management, preferably in the art, cultural, or creative industries.
- Proven experience in managing multiple teams and departments.
- Strong understanding of marketing principles, with a good design sense. Experience in publishing is a plus.
- Excellent project management skills with a track record of successfully delivering large-scale projects, such as exhibitions.
- Strong client servicing skills with the ability to build and maintain relationships.
- Leadership experience with the ability to inspire and manage a diverse team.
- Excellent communication and interpersonal skills.
