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Gallagher is hiring for UK/US INSURANCE PROCESS(HYBRID)
I. Minimum Qualifications
Education: Bachelor's/ Master's
Work Experience:
1. Graduate with minimum 3/4 years of experience in UK/US Insurance Domain
I. Position Summary
Service Support Manager plays a crucial role in
o Managing corporate customer support operations
o Ensuring high-quality Renewal & New Business service delivery
o Participate in strategic renewal meetings
o Ensuring smooth delivery of GCoE services
o Co-ordinate with Service Team Managers to identify opportunities/development areas
I. Primary Responsibilities
Act as dedicated member from GCoE for Account Executives & Account Handlers
Responsible for end to end support of the policy lifecycle services
Participate in Renewal Strategic review meetings alongside Executives & Handlers
Support a team of 4 to 6 Onshore Account Handlers
Take Proactive measures to initiate pre and post-renewal activities promptly
Monitor and follow up on triggered activities, ensuring their accuracy and timely completion.
Handle queries effectively, aiming to minimize re-work at service center
Collaborates with branch to identify activities that can be offshored to service center
Maintain a positive relationship with branch staff to enhance overall customer experience
Interested candidate's can share your resume to [Confidential Information]
Number: 8830743694(Call/Whatsapp)
Master of Accounting, Bachelor Of Technology (B.Tech/B.E), Masters in Technology (M.Tech/M.E), Master OF Business Administration (M.B.A), Bachelor of Arts (B.A), Master of Commerce (M.Com), Bachelor of Business Administration (B.B.A), ICWA (CMA), Bachelor of Commerce (B.Com), Post Graduate Diploma in Computer Applications (PGDCA), Chartered Accountancy (C.A), Chartered Accountancy Inter (C.A Inter), Master of Professional Accountancy (MPA), Master in Computer Application (M.C.A), Master of Tax Accounting, Bachelor Of Computer Application (B.C.A), ICWA Inter, Masters in Arts (M.A), Master in Computer Management (M.C.M), PGDM, Bachelor of Computer Science (BCS), Master of Computer Science (MCS), Bachelor of Business Management (BBM)
Job ID: 126461137
