Gainsight Salesforce Admin

Title: CRM and Customer Success Analyst

Description: The ideal candidate will have strong experience with CRM platforms, Customer Success platforms such as Gainsight, reporting and analytics, and stakeholder management. This role will work closely with Customer Success, Sales, Operations, and technical teams to ensure accurate data, effective reporting, strong platform adoption, and efficient execution of business processes.

Duties:

• Support day-to-day administration of Gainsight, Salesforce, and other CRM/Customer Success platforms.

• Build and maintain reports, dashboards, and analytics for Customer Success.

• Manage users, roles, licenses, and access requests.

• Support CTAs, Playbooks, workflows, UAT, and routine platform configuration.

• Use SQL for data analysis, validation, and troubleshooting.

• Gather business requirements and work with CSMs and stakeholders on platform needs.

• Manage Jira tickets and maintain Confluence documentation.

• Support data quality, process improvement, and platform adoption.

• Collaborate with the technical platform owner on complex integrations, automation, architecture, and data initiatives.

Requirements: Gainsight or similar Customer Success platform experience, Salesforce knowledge/Administrator certification, CRM and SQL knowledge, strong reporting/analytics skills, communication and stakeholder management skills, and Jira/Confluence experience.