Gainsight Administrator

We are seeking a Gainsight Administrator to manage and optimize the Gainsight platform within our sales & marketing technology ecosystem. This role will be responsible for administering Gainsight, supporting integrations with Salesforce, and leading sales technology initiatives that improve operational efficiency across Sales, Marketing, Customer Success, and Legal teams. The successful candidate will also support Gong, Outreach, Docusign, and Chilipiper.

Sinch is pioneering the way the world communicates. More than 150,000 businesses - including Google, Uber, Paypal, Visa, Tinder, and many others - rely on Sinch's Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email.

Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI-infused Super Network, APIs, and applications ensure you can connect with your customers reliably and securely, at every step of their journey.

At Sinch we Dream Big, Win Together, Keep it simple, and Make it Happen. These values are our foundation!

The essence of the role

We are seeking a Gainsight Administrator to manage and optimize the Gainsight platform within our sales & marketing technology ecosystem. This role will be responsible for administering Gainsight, supporting integrations with Salesforce, and leading sales technology initiatives that improve operational efficiency across Sales, Marketing, Customer Success, and Legal teams. The successful candidate will also support Gong, Outreach, Docusign, and Chilipiper.

The ideal candidate will bring 3-5 years of experience working with sales technology platforms, strong Salesforce integration expertise, and the ability to lead technical projects while supporting operational system requests through Jira.

Key Responsibilities

Platform Administration

• Administer and maintain the Gainsight platform, including:
  • user setup and permissions
  • lifecycle programs
  • customer journeys
  • health scorecards
  • dashboards and reporting
  • workflow automation
• Ensure system governance, security, and data integrity.

Salesforce Integration Management

• Configure, maintain, and troubleshoot Gainsight-Salesforce integrations.
• Collaborate with Salesforce administrators and developers to ensure seamless data flow and process automation.
• Monitor system performance and proactively identify integration issues.

Sales Technology Ecosystem Support

• Support other sales & marketing platforms involving:
  • Gong
  • DocuSign
  • Outreach
  • Chilipiper
• Ensure data consistency and smooth cross-platform workflows.

Project Leadership

• Lead sales technology initiatives including:
  • platform enhancements
  • new integrations
  • process automation
  • system optimization projects
• Gather business requirements and translate them into scalable technical solutions.
• Manage project timelines, risks, vendors, and delivery milestones.

Operational Support

• Manage incoming system requests and incidents through Jira.
• Troubleshoot platform and integration issues.
• Create and maintain technical documentation, SOPs, and process guides.

Cross-Functional Collaboration

• Partner closely with:
  • Sales
  • Marketing
  • Customer Success
  • Legal
  • Revenue Operations
• Work with external vendors and implementation partners as needed.

Who are you

• 3-5 years of experience administering Gainsight
• Salesforce Certified Administrator
• Hands-on experience integrating Salesforce with third-party systems
• Experience administering Chilipiper, Gong, Outreach and Docusign
• Experience managing technical work through Jira
• Experience leading or delivering system implementation or integration projects
• Strong troubleshooting and systems thinking skills
• Strong technical problem-solving ability
• Project management and delivery ownership
• Stakeholder communication and collaboration
• Process improvement mindset
• Ability to manage multiple systems and priorities

Being you at Sinch:

We're a worldwide group of people committed to diversity. We're working to offer an increasingly inclusive workplace wherever you are. No matter who you are, you'll be able to explore new career and growth options - sharing your voice, building your path, and making it happen with us.

We're proud to be an equal opportunity employer, and all qualified applicants will be considered to join our team regardless of race, colour, religion, gender identity or expression, sexual orientation, pregnancy, disability, age, veteran status, and more.

Your life at Sinch:

Being a Sincher is all about learning and being in pursuit of new challenges. Working in the offices, at home, or in a hybrid model, that means celebrating change and the unknown, rolling up your sleeves and seeing what impact you can have on the world. The only way is up, and you'll be reaching the opportunities that match where you want to take your career. It's closer than you think.

It's time to chase the answers, chase the challenges, and chase the dream.

Are you ready Join us on our journey!