About Oracle CSS - Customer Success Services:
Oracle Customer Success Services is a One Oracle approach to ensuring customer success, through a broad set of services and solutions that are supported by certified and experienced implementers, helping to accelerate the entire customer journey. Customer Success Services provides a customer-centric delivery and support-integrated service, in conjunction with Oracle Development.
Job Responsibilities:
- Work directly with Business User as an Oracle Cloud Supply Chain functional expert.
- Ability to work independently and manage multiple task assignments.
- Gather, analyse business requirements and perform Fit-Gap analysis
- Active participation in preparing various project documents - Solution design, Functional Specifications, Setup Documents, SIT-UAT Test Scripts, Training materials.
- Explain the business requirement to other team members in the project
- Write functional configuration documents
- Create and execute test scenarios in various test environments
- Worked with large customers involving integrations
- Quick learner and able to pick up new skills
- Customer facing skills, ability to lead
- Troubleshooting andResolving issues in production environment
Mandatory Skills:
- Candidate having 8+ years of Fusion Supply Chain functional with below skills
- Candidate is expected to be having Good Hands on knowledge on areas mentioned
- Inventory Management
- Procurement
- Order Management
- Product Information Management
- Product Lifecycle Management
- Supplier Portal
- Supplier Life Cycle Management
- Oracle Fusion Redwood theme hands on experience
- Experience in at least one redwood migration -for SSP or Supplier portal or any of the features
- Aware of redwood in SCM and the methodologies and started checking for their projects
- Aware of VBS and how it works
- Candidate should have good attitude and learning capability to pick up any modules apart from the modules he/she is aware.
- Candidate is expected to work in support model.
- The candidate should have 7+ years of experience in Oracle products including Technical/Functional and a minimum 2 years of leadership experience working at a customer facing roles. High commitment with his/her customers is must.
If you have the above skills, take up the below list of self-test questions to know if you qualify to apply.
Self-Test Questions:
- Are you experienced in managing item attributes and templates
- Have you managed item structures with parent-child hierarchy
- Do you have experience in sales order orchestration with custom pause rules
- Can you configure pricing algorithms
- Have you set up approval rules for various business requirements
- Do you have exposure to supplier registration and approval process
- Have you participated in customer-facing functional discussions
- Resource would play a Senior role in running development and support projects for Oracle SCM/SaaS/Fusion customers and should have experience in working on development, support of CEMLIs and Implementation (Waterfall or Agile methodology)
- The job involves working with customers in different time zones and resource should be flexible to work in shifts including night shifts
- Resource should be able to independently work on Functional solutions - Design, develop and test.
- Functionally good in Configurations and experience on all functional features of SCM Modules
- Resource should be able to investigate, analyze, design and develop solution for enhancements/developments related to integrations from functional perspective.
- Resource should be able to identify the impact of patches and determine functional and technical steps required to minimize the disruption to business
- Report progress/status/risk/issues on development at regular basis.
- Resource should be able to manage the complete development pipeline and manage the scope, time and cost and delivery of all the CR & Enhancement requests
- Resource should be able to lead the support team in Incident and Problem Management and come up with innovative solutions in short span of time.
- Resource should be able to understand customer requirements/user stories and implement practical solutions.
- Resource should have Good knowledge of business processes and application setups and the impacts of one setups to another
Career Level - IC3
