Job Title: Fundraising Manager Retail
Location: Delhi India (On-site and Virtual)
Job Type: Full-Time | National Role
Compensation: 70,000110,000 INR/month, based salary + bonus based on experience and fit
Reports to: Country Lead CLS India
Team: Leads a team focused on retail donor acquisition and volunteer-driven fundraising.
About Certified Listeners Society (CLS)
Certified Listeners Society is a registered not-for-profit in Canada, operating in India under the Certified Listener Foundation (PAN: AAMCC8781F). Through our digital platform, we offer free 24/7 emotional support and have impacted over 1.5 million individuals globally. Through innovative volunteer programs like IGNiTE365, CLS provides 24/7 emotional support, tools for generational wellness, and community-led healing.
Websites:
- Website IND - https://certifiedlisteners.in/
- Website CND - https://certifiedlisteners.org/
Position Overview
The Retail Fundraising Manager will design and execute CLS India's retail fundraising programs to acquire, engage, and retain individual donors nationwide. This includes leading the Face-to-Face (40%), Peer-to-Peer (40%), and Tele-calling (20%) channels, ensuring fundraising targets are met while building sustainable donor pipelines.
Key Responsibilities
1) Face-to-Face (40%)
- Develop and manage high-impact F2F fundraising teams in key cities.
- Recruit, train, and supervise F2F fundraisers.
- Create outreach scripts, branded materials, and conversion tracking.
- Optimize donor acquisition, average gift size, and retention.
2) Peer-to-Peer (40%)
- Lead up to 6,000 volunteers/year (500 per month) in CLS's iMPACT365 program.
- Implement onboarding, training, and performance tracking systems.
- Manage volunteer incentives and recognition programs (leader boards, awards, testimonials).
- Partner with Marketing for toolkits, campaign messaging, and reporting dashboards.
3) Tele-calling (20%)
- Build and oversee a tele-calling donor acquisition/retention team.
- Develop call scripts, training, and compliance procedures.
- Track metrics such as call-to-donation conversion and average donation size.
- Ensure accurate data entry and integration into CRM.
Qualifications & Experience
- Bachelor's or Master's in Non-profit Management, Business, or related field.
- 5+ years in fundraising, retail donor acquisition, or grassroots campaigns.
- Experience managing large volunteer or fundraising teams.
- Fluency in English; regional Indian languages preferred.
- Strong data and performance-tracking skills.
- Excellent leadership and communication abilities.
What We Offer
- A chance to build India's largest retail donor base for emotional wellness.
- Work with a mission-driven, international team.
- Leadership growth within a fast-scaling non-profit.
To Apply:
- Please send your CV and a short cover letter to [Insert email/portal] with subject line: Fundraising Manager - Retail
