Position: CRM Functional Tester
Location: Remote
Experience: 8+ Years
Domain: Airline / Aviation / Travel Technology
Job Summar
yWe are seeking an experienced CRM Functional Tester with strong expertise in Microsoft Dynamics CRM and airline booking systems. The ideal candidate will be responsible for validating CRM functionalities, customer service workflows, booking processes, and integrations across airline reservation and customer management platforms. The role requires close collaboration with business analysts, developers, and stakeholders to ensure high-quality delivery of CRM solutions within the airline domain
.Key Responsibilitie
- sAnalyze business requirements, functional specifications, and user stories related to CRM and airline booking applications
- .Design, develop, and execute functional, integration, regression, and end-to-end test scenarios
- .Validate Microsoft Dynamics CRM modules including Customer Service, Sales, Marketing, Case Management, and Customer Engagement
- .Test airline booking workflows such as flight search, reservation creation, ticketing, cancellations, modifications, refunds, and ancillary services
- .Verify CRM integrations with reservation systems, payment gateways, loyalty programs, and third-party applications
- .Create and maintain test cases, test plans, test data, and defect reports
- .Identify, document, track, and retest defects using defect management tools
- .Collaborate with business users, developers, and project managers during SIT and UAT phases
- .Ensure compliance with quality standards and testing best practices
- .Support production validation and post-deployment testing activities
.Required Skills & Experienc
eFunctional Testin
- gStrong experience in Functional Testing, Integration Testing, System Testing, Regression Testing, and User Acceptance Testing (UAT)
- .Ability to analyze business requirements and convert them into comprehensive test scenarios and test cases
- .Experience in defect management and test execution reporting
.Microsoft Dynamics CR
- MHands-on experience with Microsoft Dynamics 365 CRM
- .Experience testing CRM modules such as
- :Customer Servic
- eSale
- sMarketin
- gCase Managemen
- tCustomer Engagemen
- tUnderstanding of Dynamics CRM workflows, business rules, entities, forms, and dashboards
.Airline Domai
- nStrong knowledge of airline reservation and booking processes
- .Experience with
- :Passenger reservation
- sFlight booking
- sTicketin
- gCheck-in processe
- sFare managemen
- tRefunds and cancellation
- sAncillary service
- sLoyalty/Frequent Flyer Program
- sUnderstanding of airline industry standards and customer service operations
.Tools & Technologie
- sAzure DevOps, JIRA, HP ALM, or similar test management tools
- .SQL for data validation and backend testing
- .API testing using Postman or similar tools
- .Knowledge of CRM integrations and web services
.Preferred Qualification
- sExperience working in Airline, Aviation, Travel, or Hospitality domains
- .Exposure to Dynamics 365 Customer Engagement (CE)
- .Knowledge of Agile/Scrum methodologies
- .Understanding of reservation systems and CRM integrations
- .ISTQB certification is a plus
.Educatio
- nBachelor's degree in Computer Science, Information Technology, Engineering, or related field
.
