Full Stack Engineer/Developer – Ops Focus, ZTD R&D

Qualification - •    5+ years of experience as an information technology professional or a closely related field and role.
•    Undergraduate degree related to Information Technology, Computer Science, or a related field.
•    Experience with the design and building of systems and information solutions (including modeling and database design), preferably with enterprise-level information/data solutions or architecture projects.
•    Experience with implementations utilizing multiple vendors and/or departments.
•    Experience with data management and/or information integration efforts in large scale programs.
•    Experience working closely with UI/UX designers to implement designs and ensure design consistency across the application.
•    Ability to interpret wireframes, mockups, and prototypes (e.g., from Figma) and translate them into responsive, interactive web interfaces.  
•    Excellent interpersonal and communication skills with the ability to build relationships.
•    Ability to prioritize issues and drive progress in ambiguous situations.
•    Domain knowledge expertise in pharmaceutical industry is preferred. 
•    Experience with software testing including unit, integration, and regression testing
•    Experience with technical writing for SDLC documentation
•    Proven experience of working with colleagues in US & Europe 
•    Strong verbal and written communication skills with the ability to express complex technical concepts in business terms 
•    Ability to translate business requirements into solutions that map to technology capabilities. 
•    Ability to take direction and to complete tasks with minimal direction  
•    Ability to prioritize issues and drive progress in ambiguous situations 

Job Description - 

Software Development and System Engineering
·    Develop front-end features according to business specifications using a variety of JS libraries and JS tools.
·    Write unit and end-to-end tests for existing code .
·    Fix bugs, maintain, and update the system as needed. 
·    Integrate first and third-party APIs.
·    Write documentation as needed on various parts of the system.
·    Training and mentoring junior developers as needed. 
·    Ensure the feasibility of UI/UX designs and develop code with the end user in mind.
·    Create and implement the systems design and application software configuration for commercial off-the-shelf (COTS) software and SaaS (software as a service) systems in support of Zoetis R&D business initiatives.
·    Ability to guide a small third-party development team for custom solution implementations and upgrades.
·    As a member of IT projects, perform technical lead responsibility including planning, design, and implementation of information systems.
·    Create system documentation and transition day to day activities to support team.
·    Translates business requirements into novel solutions, UI/UX designs, system configurations, data design requirements, and data models.
·    Provides technical expertise to solution delivery teams throughout all phases of the application life cycle with a focus on design and development activities.
·    Ensures operational and analytical data stores can support cross-functional business requirements for reporting across the organization.
·    Assists project managers with project schedules by identifying technical tasks and system dependencies, as well as estimating resources and task duration.
·    As part of the R&D ZTD team, takes on the responsibilities associated with establishing and maintaining existing solutions.
·    Consult with technical lead for scope, approach, next steps, and direction regarding project / department / business objectives
Technology Consultation
·    Translates business requirements into innovative solutions, system configurations, data design requirements, and data models.
·    Participate in the definition of long-term systems strategies and roadmaps.
·    Provides technical effort estimates for proposed projects and solutions.  Assists project managers by identifying technical tasks and system dependencies, estimating resources and task duration.
·    Provide financial evaluations of proposed solutions by providing technical effort estimates.

Software and Technology Support
•    Provide Level 3 and 4 support for VMRD software and technology.
•    Give assistance to level 1 and 2 support teams.
•    Provide operational support for deployed applications, including monitoring performance, responding to user-reported issues, and applying hotfixes as necessary to maintain SLAs.
•    Collaborate with Level 1 and Level 2 support teams, serving as an escalation point for complex technical problems (including Level 3/4 troubleshooting and resolution).
•    Participate in on-call rotations to ensure 24/7 system reliability, including after-hours support for critical incidents.
•    Own and continuously improve the incident management and post-mortem/RCAs process for supported applications.
•    Document common operational issues and develop/maintain knowledge base articles and runbooks for the support team.
•    Develop tooling and scripts to automate recurring manual support tasks, system monitoring, and reporting.
•    Analyze operational s and logs to detect patterns, proactively addressing performance bottlenecks and root causes before they escalate.
•    Champion operational excellence in all development cycles, ensuring applications are built with reliability, observability, and maintainability in mind.

Continuous Learning and Technology Expertise
·    Provide application engineering subject matter expertise and guidance to other IT disciplines including Zoetis IT solution partners, application vendors and service providers.
·    Contribute to IT project delivery by providing technical and engineering expertise throughout all phases of the development life cycle with a focus on design & engineering activities.