STYLI is a digital-first fashion and lifestyle e-commerce platform launched in 2019 by the Landmark Group, headquartered in Dubai. Operating across the GCC and India, STYLI offers 25,000+ styles across apparel, footwear, and accessories — serving fashion-forward customers through a seamless, mobile-first online marketplace. With a relentless focus on affordability, trend relevance, and customer experience, STYLI is one of the fastest-growing fashion platforms in the region.
1. End-to-End Fulfilment Operations
- Oversee all warehouse operations including inbound receiving, storage, inventory control, and outbound dispatch across all STYLI fulfilment nodes.
- Manage multiple fulfilment centres and 3PL partner sites, ensuring standardized processes and operational consistency.
- Drive seamless order processing, pick-pack-ship execution, and same-day/next-day fulfilment targets.
- Develop and implement SOPs and operational playbooks to sustain scalability during peak seasons.
2. Team Leadership & People Management
- Lead, coach, and develop a high-performing operations team across multiple locations, including shift supervisors, floor leads, and support staff.
- Define clear KPIs, conduct structured performance reviews, and cultivate a results-driven, safety-first culture.
- Own workforce planning, staffing, and training programs to ensure operational readiness at all times.
- Foster team engagement, reduce attrition, and build internal leadership pipelines.
3. Inbound & Outbound Operations
- Optimize inbound logistics covering vendor shipments, GRN processing, quality checks, and put-away efficiency.
- Drive outbound performance including dispatch adherence, carrier handoff accuracy, and real-time tracking.
- Identify and eliminate bottlenecks in turnaround time (TAT) and throughput across all operational stages.
4. Inventory Management
- Maintain inventory accuracy at 99%+ across all warehouses through regular cycle counts, stock audits, and variance analysis.
- Design and enforce shrinkage control frameworks and damage prevention protocols.
- Collaborate with Category and Planning teams to optimize stock allocation, replenishment, and returns processing.
5. Vendor & 3PL Management
- Build and manage strategic relationships with 3PL providers, freight forwarders, and logistics vendors.
- Negotiate SLAs, commercial terms, and escalation frameworks with all external partners.
- Conduct regular performance reviews using scorecards and enforce accountability mechanisms.
6. Budgeting & P&L Ownership
- Develop and manage annual operational budgets covering warehousing, logistics, and manpower costs.
- Own cost-per-order and cost-per-unit-shipped metrics, identifying opportunities for margin improvement.
- Report budget performance vs. actuals to senior leadership with variance explanations and corrective plans.
7. SLA & KPI Management
- Define, track, and own all operational KPIs including OTIF, TAT, fill rate, and order accuracy across all nodes.
- Present weekly and monthly performance dashboards to senior leadership with actionable insights.
- Proactively identify risks to SLA compliance and drive mitigation before escalation.
8. Stakeholder Management
- Serve as the primary operations interface for internal teams including Category, Finance, Technology, and Customer Experience.
- Drive cross-functional alignment on fulfilment capacity, peak planning, and product launch readiness.
- Manage escalations swiftly and ensure minimal disruption to customer-facing operations.
9. Freight & Logistics Coordination
- Oversee domestic and international freight operations ensuring compliance with documentation, customs, and regulatory requirements.
- Optimize freight lanes, carrier selection, and transit timelines to balance cost and service level.
- Monitor carrier performance and drive continuous improvement in last-mile delivery reliability.
10. Continuous Improvement & Innovation
- Champion a culture of continuous improvement using Lean, Six Sigma, and data-driven methodologies.
- Lead automation and technology adoption projects including WMS upgrades, robotics evaluation, and process digitization.
- Partner with the Technology team to enhance operational visibility through real-time dashboards and analytics.
KEY PERFORMANCE INDICATORS
OTIF (On-Time-In-Full)
Order Fulfilment TAT
Inventory Accuracy
Cost per Order / Unit Shipped
Warehouse Productivity
SLA Adherence Across All Nodes
Shrinkage & Damage Rate
Vendor Performance Score
Customer Experience Metrics
QUALIFICATIONS & EXPERIENCE
- Bachelor's degree in Supply Chain, Logistics, Operations Management, or a related discipline; MBA strongly preferred.
- 8–12+ years of progressive experience in e-commerce or omnichannel retail supply chain and warehouse operations.
- Demonstrated success in managing multi-site fulfilment networks and 3PL relationships at scale.
- Hands-on proficiency with WMS, ERP systems (SAP / Oracle preferred), and BI/analytics tools.
- Proven track record of leading large, multi-layered operations teams across geographies.
- Experience managing P&L and operational budgets of significant scale.
