Fulfillment Centre Manager

Job Title: FC Head

Designation: Manager / Senior Manager

Location: Farrukhnagar | Bangalore | Bhiwandi

About Prozo:

Prozo is an integrated supply chain company revolutionizing fulfillment across India. With our pan-India warehousing and freight network, we provide fast, efficient, and cost-effective fulfillment solutions. Powered by an end-to-end supply chain tech stack and control tower, Prozo is akin to the AWS of supply chain, offering enterprise-grade supply chain capabilities on a pay-per-use basis.

Our key offerings include the Prozo Fulfillment Network (PFN), Prozo Logistics Network (PLN), and Prozo Warehousing & Logistics Platform (PWLP), catering to D2C brands, mid-market SMEs, and large enterprises alike. With over 40 multi-channel, tech-enabled warehouses spanning 2 Mn Sq ft and a logistics network covering 29,000+ pin codes, Prozo ensures seamless B2B, B2C, and D2C customer delivery experiences.

Our unique multi-channel fulfillment on a pay-per-use basis, combined with a highly SLA-compliant environment, distinguishes us in the market. Renowned brands such as Bata, Relaxo, Neemans, Comet, Solethreads, Thomas Scott, Monte Carlo, Oziva, Bewakoof, Urbano, Pepe, Vierdo, NautiNati, SG, Powerlook, Beardo, Just Herbs, Marico, Blue Tokai, V-Guard, PhonePe, Adda247, Leap, McGraw Hill, Tata Consumer Brands, Reliance, Crompton Greaves, and Phillips etc have chosen Prozo as their preferred supply chain partner.

Role Overview:

We are looking for an experienced Fulfillment Center (FC) Head to lead end-to-end warehouse operations at our Farrukhnagar (Gurgaon) facility. The role requires strong operational leadership, client management capability, and a process-driven mindset with cost ownership.

Responsibilities:

• Manage complete FC operations including Inbound, Storage, Picking, Packing, Dispatch & Returns for multiple clients.
• Ensure strict SLA adherence across B2B & B2C orders on a daily basis.
• Lead and manage large warehouse teams including supervisors and contract manpower.
• Drive operational planning during peak sales, festive surges & new client onboarding. Handle marketplace returns, RTO processes & claim management.
• Ensure inventory accuracy through cycle counts, audits & variance control. Maintain warehouse safety, compliance & audit readiness.
• Monitor and improve KPIs: Productivity, Order Accuracy, TAT, Fill Rate, Cost per Order. Manage client communication, reporting, reviews & escalation handling.
• Take data-driven decisions using MIS, dashboards & WMS reports.

Desired Skills & Competencies:

• Strong knowledge of B2C e-commerce warehouse operations.
• Experience handling multi-client 3PL environments.
• Excellent people management & manpower planning skills.
• Strong analytical & problem-solving ability.
• Ability to manage high-volume fulfillment centers.
• Exposure to WMS, inventory control & warehouse audits.
• Process-oriented and cost-centric approach.

Skills & Attributes:

• Preferred Candidate Profile 5+ years of experience in warehouse/fulfillment operations.
• Experience in E-commerce, 3PL or Supply Chain organizations preferred.
• Proven track record of managing large FC operations.

What We Offer:

• Opportunity to work with a high-growth, tech-enabled supply chain company
• Exposure to large-scale HR operations and multi-location management
• Collaborative, fast-paced work environment with career growth opportunities

How to Apply:

Please submit your resume, along with a cover letter detailing your experience relevant to this role and why you are passionate about working at Prozo. Highlight any previous projects or achievements that demonstrate your capability in warehousing, logistics, and technology-driven supply chain solutions.