Summary
The Front Desk Supervisorcreates an experience for our hotel guests by offering them a larger than home experience with welcoming, helpful and exceptional service, while maintaining a clean, comfortable and inviting environment. The Front Desk Supervisor is responsible for providing attentive, courteous and efficient service to all guests prior to arrival and throughout their stay, while maximizing suite revenue and occupancy.
- First contact for guest concerns
- Each hotel to set specific options for service recovery
- Training of all new Guest Service Agents
- Conduct huddles to ensure clear communication of the day's events to all Guest Service Agents
- Guest Market inventory and ordering
- Conduct property tours for new hires and clients as necessary to assist the Sales department
- Oversee group reservations to ensure that they are pre-assigned and pre-keyed
- Walk through of public areas and kitchen with follow up report/checklist to management
- Act as Manager on Duty in the absence of management
- Inventory control of Front Office supplies
- City Ledger follow up notices
Qualifications
At least 2 years experience as aGuest Service Agent/ Supervisor
Previous supervisory experience preferred
Schedule flexibility - must be able to work any shift
Outstanding customer service skills
Ability to work well with other associates
A desire and the ability to grow into a management role is preferred
