Front Office Supervisor

Company Description

We suggest you enter details here.

Role Description

This is a full-time on-site role for a Front Office Supervisor at Best Western Plus Mohali, located in Mohpa. The Front Office Supervisor will oversee and manage the front desk operations, ensuring high levels of guest satisfaction through excellent customer service. Responsibilities include managing guest check-ins and check-outs, addressing guest inquiries and concerns, supervising front office staff, ensuring efficient operations, and maintaining effective communication between departments. Additionally, the role involves training and mentoring the front office team while maintaining company standards and policies.

Qualifications

• Proficiency in team leadership, staff supervision, and delegation of tasks
• Strong customer service, interpersonal, and communication skills
• Ability to handle guest inquiries and complaints with professionalism and tact
• Attention to detail and excellent organizational skills for managing front desk operations
• Knowledge of front office systems, reservation procedures, and reporting tools
• Flexibility to work in shifts, including weekends and holidays
• Previous experience in a hospitality or supervisor role is a plus
• Bachelor's degree in Hospitality Management or a related field is a plus