Front Office Manager

Company Description

Vedic Village is a hospitality brand that offers experience-driven stays across boutique properties in Alleppey, Kodungallur, and Sriperumbudur. Vedic Village encourages guests to pause, reconnect, and enjoy thoughtful, place-inspired hospitality beyond the ordinary. Team members are invited to contribute to a guest experience that is intentional, warm, and memorable.

Role Description

The Front Office Manager is a full-time, on-site role based at our Alleppey property. This role oversees daily front office operations, including managing the reception team, coordinating guest check-ins and check-outs, and ensuring smooth handling of reservations and inquiries. The Front Office Manager monitors guest satisfaction, addresses concerns promptly, and maintains high service standards in alignment with Vedic Village's hospitality values. Responsibilities include supervising front office staff, scheduling, training team members, maintaining accurate records, and coordinating with housekeeping and other departments for seamless guest experiences. The role also involves implementing front office procedures, supporting administrative tasks, and contributing to the continuous improvement of service quality and operational efficiency.

Qualifications

• Candidates should possess strong Front Office and Customer Service skills, with the ability to manage reception operations and interact effectively with guests.
• Candidates should possess Customer Satisfaction and Communication skills to handle guest feedback, resolve issues, and maintain a welcoming environment.
• Candidates should possess Office Administration skills to manage documentation, reservations, and coordination with internal teams.
• Relevant experience in hotel or resort front office management, preferably in boutique or experiential hospitality settings.
• Proficiency with hotel management systems and basic computer applications (email, reservations software, spreadsheets).
• Strong organisational, problem-solving, and time-management abilities, with a focus on detail and service quality.
• Ability to lead, coach, and motivate a diverse front office team, and to work flexible hours, including weekends and holidays as needed.
• Diploma or degree in Hospitality Management, Business Administration, or a related field is preferred.