About the Role:
Postcard Hotels is seeking experienced Front Office Managers to join our growing portfolio of luxury hotels and resorts.
The role requires a strong understanding of luxury hospitality, personalised guest service, and operational excellence. You will lead the Front Office team and ensure a seamless, thoughtful, and memorable guest journey from arrival to departure.
Key Responsibilities:
- Lead the day-to-day operations of the Front Office and maintain exceptional service standards.
- Own the complete guest journey, ensuring personalised and intuitive service.
- Be visible and engaged with guests, proactively anticipating needs and resolving concerns.
- Lead, coach, and develop the Front Office team.
- Ensure seamless coordination with Housekeeping, F&B, Reservations, and other departments.
- Oversee check-ins, check-outs, room allocation, billing, VIP handling, and guest requests.
- Handle guest feedback and service recovery with maturity and discretion.
- Ensure adherence to Postcard Hotels SOPs, service standards, and operational procedures.
- Support the General Manager and leadership team in delivering guest and business objectives.
What We Are Looking For:
- Luxury hotel or resort experience is essential.
- Previous experience as a Front Office Manager, Assistant Front Office Manager, or in a similar leadership role.
- Strong knowledge of luxury guest service and Front Office operations.
- Excellent communication, interpersonal, and leadership skills.
- A warm, confident, and discreet approach to guest interactions.
- Strong problem-solving and decision-making abilities.
- Hands-on, detail-oriented, and passionate about hospitality.
- Career stability is highly important — we value candidates who have demonstrated meaningful tenures, loyalty, and progressive growth with previous organisations.
Why Join Postcard Hotels
- Be part of a distinctive and growing luxury hospitality brand.
- Exposure to unique properties and destinations.
- Opportunities for learning, cross-property exposure, and career progression.
- Build a long-term career with a brand that values commitment, performance, and excellence.
If you are passionate about luxury hospitality and looking to build a long-term career with Postcard Hotels, we would love to hear from you.
