Front Office Manager

Suba Group Of Hotels operates across 72 destinations with over 129 hotels and 6,020+ keys, continually expanding its reach. The group is committed to exceptional hospitality, delivering memorable experiences and prioritizing guest satisfaction. Guided by visionary leaders and a dedicated team, Suba Hotels fosters a culture of innovation, professional growth, and excellence. The company provides a dynamic and collaborative environment for employees to flourish while ensuring luxurious and comforting stays for guests.

This is a full-time, on-site role for a Front Office Manager, based in Gangtok. The Front Office Manager will oversee day-to-day office operations, ensure smooth check-in and check-out processes, manage guest inquiries, and maintain high standards of customer service. Additional responsibilities include training front office staff, handling guest concerns, and collaborating with other departments to ensure a seamless experience for all guests.

• Strong proficiency in Office Administration and Front Office operations
• Proven experience in Customer Satisfaction and Customer Service management
• Excellent Communication skills, both verbal and written
• Ability to manage and train teams effectively
• Problem-solving abilities and customer-oriented mindset
• Prior experience in the hospitality industry is a plus
• Bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred