Position: Front Office Manager
Location: Green Park, New Delhi
About the Role
Front Office Manager will be responsible for overall front office operations, guest experience at reception, and smooth coordination with all departments. The candidate must be from a hotel background only and should have handled a similar role in a branded / organized hotel.
Key Responsibilities
- Handle day-to-day front office operations: checkin, checkout, reservations, billing, cashiering and night audit.
- Ensure warm, professional guest welcome and quick resolution of all guest queries and complaints.
- Train, supervise and roster front office team members (GSA, GRE, bell desk, etc.).
- Maintain high standards of grooming, etiquette and service at the reception at all times.
- Coordinate with housekeeping, F&B, sales and maintenance for smooth guest experience.
- Monitor OTA bookings, noshows, overbookings and rate codes in coordination with central team.
- Ensure accuracy of cash, credit card, UPI and city ledger postings; submit daily reports.
- Implement SOPs for reviews, upselling, guest feedback and complaint handling.
- Ensure proper usage and upkeep of PMS/software, phone systems and front office equipment.
Requirements
- Minimum 35 years of hotel front office experience, with at least 12 years as Front Office Manager / Assistant Front Office Manager in a hotel.
- Hotel management / hospitality background preferred.
- Strong communication skills (English & Hindi), guest handling and problemsolving ability.
- Handson knowledge of hotel PMS and OTA processes.
- Should be comfortable with late / flexible shifts as per hotel operations.
If interested, please share your CV with subject line Front Office Manager Orion Group of Hotels at [your email] along with current CTC, expected CTC and notice period.
