Search by job, company or skills

mirth resorts & residences

Front Office Manager

mirth resorts & residences
India
4-6 Years
Save
  • Posted 28 days ago
  • Be among the first 10 applicants
Early Applicant

Job Description

Job Requirements

Education & Experience

  • Bachelor's degree or diploma in Hospitality Management, Hotel Administration, or a related field.
  • Minimum 4–6 years of front office or guest relations experience, with at least 2 years in a supervisory or managerial role at a luxury resort or boutique property.

Skills & Competencies

  • Strong leadership, team management, and motivational skills.
  • Excellent communication and interpersonal abilities in English (Malayalam or Hindi proficiency is an added advantage).
  • Exceptional guest service orientation with an eye for detail and personalized hospitality.
  • Strong organizational and multitasking skills to handle guest arrivals, departures, and in-stay requests seamlessly.
  • Financial awareness and the ability to manage front office budgets, upselling, and occupancy targets.
  • Problem-solving mindset to handle guest concerns promptly and tactfully.
  • Good knowledge of local attractions, experiences, and cultural insights to enhance the guest journey.

Key Responsibilities

  • Supervise all front office operations, including reservations, check-ins, check-outs, and concierge services.
  • Ensure smooth coordination between departments (Housekeeping, F&B, Reservations, etc.) for flawless guest experiences.
  • Handle guest feedback, complaints, and VIP requests with professionalism and empathy.
  • Maintain Mirth's brand standards in guest greetings, communication tone, and service etiquette.
  • Manage daily reports, occupancy forecasts, and cash handling procedures.
  • Conduct regular training sessions for the front office team on grooming, communication, and service quality.
  • Support digital guest engagement – ensuring prompt responses to online queries and reviews.
  • Uphold a warm, welcoming environment that reflects Mirth's philosophy of luxury rooted in nature.

Working Conditions

Accommodation and meals may be provided for eligible candidates.

Location: Mirth Resorts, Kanthalloor

Availability: Full-time, including weekends and holidays based on operational needs.

More Info

Job Type:
Permanent Job
Industry:
Other
Function:
Hospitality
Employment Type:
Full time

Job ID: 147429227

Jobs by Skill - IT
Jobs by Skill - Non IT
International Jobs
Last Updated: 19-05-2026 00:56:28 AM
Homejobs in IndiaFront Office Manager

Similar Jobs

Assistant Front Office Manager

The Ritz-Carlton Hotel Company LLC
Pune, India

Skills:

Communication Skills, Customer Service, Guest Services

Front Office Manager

Destination Hotels
D
Bengaluru, India

Skills:

tourism management , Problem-solving, Leadership

Front Office Manager

Accor
Hyderabad, India

Skills:

Front Office, Communication Skills, Industry, Leadership, Emergency Communication, Guest Services

Assistant Front Office Manager

Radisson Hotel Group
Bengaluru

Skills:

IT systems, Communication Skills, Front Office, Guest Satisfaction, Guest Service

Assistant Manager- Guest Services- Front Office

Ibis
Pune, India

Skills:

Opera Cloud, Problem-solving, front office management systems, front office procedures, Training, Analytical Skills, Guest Service, Time Management, Conflict Resolution