Front Office Manager

Company Description

Malabar Ocean Front Resort & Spa is a luxurious 4-star beach resort located on the serene white sands of northern Kerala's Malabar coast in Kasaragod. Combining traditional Kerala architecture with modern designs, the resort offers an exceptional ambiance for a relaxing and rejuvenating getaway. Known for its exclusive services and picturesque surroundings, it provides guests the perfect blend of comfort and natural beauty. The resort is dedicated to creating life-enriching holiday experiences for its guests through excellent hospitality and wellness amenities.

Role Description

This is a full-time, on-site role located in Kasaragod, Kerala, for a Front Office Manager at Malabar Ocean Front Resort & Spa. The Front Office Manager will oversee daily operations of the front office, ensure exceptional customer service, and maintain guest satisfaction. Responsibilities include managing reservations, supervising front desk staff, handling guest inquiries and complaints, and ensuring efficient check-in and check-out procedures. The role further entails streamlining office administration processes, collaborating with other departments, and maintaining high levels of professional communication.

Qualifications

• Proficiency in Office Administration and Front Office operations.
• Strong Customer Service and Customer Satisfaction skills to ensure exceptional guest experiences.
• Excellent Communication skills to effectively interact with guests and team members.
• Leadership and team management experience, with the ability to coordinate and guide staff to deliver top-notch service.
• Strong problem-solving abilities to address guest inquiries and resolve complaints effectively and efficiently.
• Prior experience in hospitality or a similar role.
• Proficiency in reservation management systems is an advantage.
• Bachelor's degree in Hospitality Management, Business Administration, or related field is preferred.