Front Office Manager - Crowne Plaza Kochi

Job description

Company Description

Crowne Plaza Kochi is located on the NH 47 Bypass, offering convenient access to the airport, CBD, Fort Kochi, and scenic backwaters and beaches. The hotel features 269 spacious business rooms and suites with panoramic views of the Backwaters and the City. Guests can enjoy a variety of authentic culinary outlets, extensive spa and leisure facilities, and high-tech meeting spaces for up to 900 attendees. Situated in a tranquil waterfront setting, Crowne Plaza Kochi is the preferred international brand for business, leisure, and events.

Role Description

This is a full-time on-site role for a Front Office Manager located in Ernakulam. The Front Office Manager will be responsible for overseeing daily front desk operations, ensuring excellent customer service and satisfaction. This includes managing front office staff, handling guest inquiries, and coordinating with other departments to ensure smooth operations. The role also involves administrative tasks such as scheduling, reporting, and maintaining records.

Qualifications

• Proficiency in Opera Software
• Candidates must have a minimum of 1 year experience as a Front Office Manager in a reputed 5-star hotel with an inventory of 200+ rooms.
• Strong Customer Satisfaction and Customer Service skills
• Experience in managing Front Office operations
• Excellent Communication skills, both written and verbal
• Leadership and team management skills
• Ability to work in a dynamic, fast-paced environment
• Bachelor's degree in Hospitality Management, Business Administration, or related field