Front Office Manager

Job Description

• As an Front Office Manager, you will demonstrate the essence of creating an exceptional guest journey. You are committed to taking care of the guests from the moment they arrive through to their departure.
• Ensure that guests have a smooth running stay at the hotel,
• Manage and motivate front office & breakfast teams in order to provide high quality services for guests
• Ensure the accounts are correct and admin processes run smoothly.
• Lead and manage all aspects of the Rooms departments and ensure all service standards are followed with friendly and engaging service
• Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests
• Communicate directly with Sales, Accounting, Housekeeping and Reservation and provides them with all relevant/ needed information.
• Awareness of room status and also the competitors status.
• Optimises the occupancy rate and average room rate.
• Maximize rooms revenue through participating in yield management meetings and implementing supporting agreed upon Revenue Management strategies and practice.

Qualifications

• Proven experience in a similar role, ideally within the hospitality industry.
• Familiarity with hotel Front Office systems and procedures.
• Strong leadership and communication skills.
• Commitment to upholding Accor Vision and Principles.
• Knowledge of Emergency Communication procedures.