Key Responsibilities
- Guest Handling & Service
- Welcome guests warmly and ensure a positive first impression.
- Handle check-in and check-out procedures efficiently.
- Respond to guest queries, requests, and complaints promptly.
- Ensure guest satisfaction by delivering consistent service standards.
- Front Desk Operations
- Manage reservations, room allocation, and billing accurately.
- Maintain proper records in PMS (Property Management System).
- Handle cash, card transactions, and daily reports.
- Coordinate with housekeeping for room status updates.
- Communication & Coordination
- Liaise with other departments (Housekeeping, F&B, Maintenance).
- Provide accurate information about hotel services and facilities.
- Ensure smooth shift handover with proper briefing.
- Guest Experience & Brand Standards
- Follow brand SOPs and service guidelines.
- Upsell rooms and promote hotel services when appropriate.
- Maintain grooming and professional appearance as per standards.
- Compliance & Safety
- Adhere to company policies, procedures, and safety standards.
- Ensure confidentiality of guest information.
- Follow emergency procedures when required.
Key Skills & Competencies
- Good communication and interpersonal skills
- Customer service orientation
- Basic computer knowledge (PMS, MS Office)
- Problem-solving ability
- Professional grooming and attitude
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