Front Office Executive

Job Title: Front Office Executive / Customer Care Associate

Department: Front Office / Customer Service

Location: Racecourse Road Bangalore

Reporting To: Front Office TL

Timings – 6 hours Shift ( Rotational) Week Off - Rotational

Salary – Upto 4 to 6 LPA + ESOPS Position

Overview:

The Front Office Executive will be responsible for creating a welcoming and efficient environment for patients and visitors. This role involves managing patient registration, handling inquiries, coordinating with clinical and support teams, and ensuring a smooth front-desk operation. Candidates from a hospitality background are preferred for their strong customer service and communication skills.

Key Responsibilities:

• Greet and assist patients, attendants, and visitors in a courteous and professional manner.

• Manage patient registration, appointments, and billing coordination in the Hospital Information System (HIS).

• Handle inbound calls, emails, and walk-in inquiries efficiently.

• Coordinate with doctors, nurses, and other departments to ensure timely patient f low.

• Maintain and update patient records accurately.

• Manage cash transactions, billing, and payment receipts where applicable.

• Support the admission and discharge process, ensuring proper documentation. • Handle patient feedback and escalate service issues to the Front Office Manager when required. • Ensure the reception and waiting area are always clean, organized, and welcoming.

• Adhere to hospital policies related to confidentiality, data protection, and patient safety.

Qualifications & Experience:

• Graduate in any discipline (preferably Hotel Management, Hospitality, or related field).

• 1–3 years of experience in front office, customer service, or hospitality operations (experience in healthcare is an advantage).

• Proficiency in MS Office and hospital management software.

• Excellent communication and interpersonal skills.

• Strong organizational and multitasking abilities.

• Presentable, well-groomed, and patient-oriented demeanor.

Key Skills:

• Customer service orientation

• Communication & empathy

• Time management

• Problem-solving attitude

• Professional presentation

Working Hours: As per hospital operational hours / rotational shifts

Compensation: Commensurate with experience and qualifications Equity Health insurance

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