Front Office Executive

Job Title: Front Office Executive / Customer Care Associate

Department: Front Office / Customer Service

Location: Racecourse Road Bangalore

Reporting To: Front Office TL

Timings 6 hours Shift ( Rotational) Week Off - Rotational

Salary Upto 4 to 6 LPA + ESOPS Position

Overview:

The Front Office Executive will be responsible for creating a welcoming and efficient environment for patients and visitors. This role involves managing patient registration, handling inquiries, coordinating with clinical and support teams, and ensuring a smooth front-desk operation. Candidates from a hospitality background are preferred for their strong customer service and communication skills.

Key Responsibilities:

Greet and assist patients, attendants, and visitors in a courteous and professional manner.

Manage patient registration, appointments, and billing coordination in the Hospital Information System (HIS).

Handle inbound calls, emails, and walk-in inquiries efficiently.

Coordinate with doctors, nurses, and other departments to ensure timely patient f low.

Maintain and update patient records accurately.

Manage cash transactions, billing, and payment receipts where applicable.

Support the admission and discharge process, ensuring proper documentation. Handle patient feedback and escalate service issues to the Front Office Manager when required. Ensure the reception and waiting area are always clean, organized, and welcoming.

Adhere to hospital policies related to confidentiality, data protection, and patient safety.

Qualifications & Experience:

Graduate in any discipline (preferably Hotel Management, Hospitality, or related field).

13 years of experience in front office, customer service, or hospitality operations (experience in healthcare is an advantage).

Proficiency in MS Office and hospital management software.

Excellent communication and interpersonal skills.

Strong organizational and multitasking abilities.

Presentable, well-groomed, and patient-oriented demeanor.

Key Skills:

Customer service orientation

Communication & empathy

Time management

Problem-solving attitude

Professional presentation

Working Hours: As per hospital operational hours / rotational shifts

Compensation: Commensurate with experience and qualifications Equity Health insurance

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