About Woods At Sasan
Set on 16 acres of untouched wilderness and mango orchards in Gir, Woods At Sasan is India's first biophilic retreat where nature, design, and conscious hospitality flow together effortlessly. As part of 1000 Island Hotels & Resorts, we live by the ethos Sustainably Luxurious, Mindfully Modern.
Every role here isn't just a job; it's a calling to create deeper connections between people, nature, and culture.
Introduction
As a Front Office Executive, you are the first and last human connection a guest experiences at Woods At Sasan.
You hold the space where arrival turns into belonging and departure into memory.
Your role blends presence, precision, and warmth ensuring every guest feels seen, guided, and cared for without excess or intrusion.
Your mission: create calm, seamless, and meaningful guest experiences from check-in to check-out, aligned with the retreat's mindful rhythm.
Key Responsibilities
- Welcome guests with warmth, clarity, and grace, ensuring smooth check-in and check-out experiences.
- Handle guest enquiries, requests, and concerns with empathy and efficiency.
- Maintain accurate guest profiles, billing, and records within the PMS.
- Coordinate closely with Housekeeping, Reservations, F&B, Wellness, and Operations teams for seamless service delivery.
- Share information about experiences, dining, wellness, and activities in a non-intrusive, guest-first manner.
- Anticipate guest needs and personalize interactions where possible.
- Manage room allocations, extensions, early check-ins, and special requests effectively.
- Ensure billing accuracy, payment processing, and compliance with SOPs.
- Handle feedback, service recovery, and on-ground problem-solving with composure.
- Uphold brand tone, grooming standards, and service etiquette at all times.
- Support night audit or shift handovers as required.
Qualifications & Skills
- Bachelor's degree or diploma in Hospitality or a related field.
- 13 years of experience in front office or guest services, preferably in luxury or boutique hospitality.
- Strong communication skills calm, respectful, and guest-centric.
- Comfortable working with PMS and basic operational systems.
- Well-presented, attentive, and emotionally intelligent.
- Ability to remain composed during peak hours or challenging situations.
- A natural inclination toward service, not performance.
- Aligned with values of mindful hospitality, sustainability, and conscious service.
We Offer
- A biophilic, nature-led work environment that supports presence and clarity.
- Exposure to experiential, wellness-led luxury hospitality.
- Opportunities to grow within a purpose-driven hospitality group.
- A culture rooted in humility, balance, empathy, and accountability.
Industry: Hospitality
- Employment Type: Full-time
