About the Company:
SpartanFitness,oneofBahrain'smostwellknownandpremiumwellnessbrands,hasbeenredefiningstrengthandlifestylethroughworldclassfacilities,holisticwellness,andacommunitybuiltondisciplineandtransformation.WithitsexpansionintoIndia,SpartanIndiabringsthisvisiontoGurugrambydeliveringelitefitnessexperiences,curatedprograms,andaseamlessintegrationoftraining,recovery,andlifestyle.
JobRole:
TheFrontOfficeExecutiveatSpartanIndiaplaysadualrole,servingasthefirstpointofcontactforcustomersatthereceptiondeskwhileactivelycontributingtosalesgrowth.Thispositionrequiresaconfidentcommunicatorwhocandeliverexceptionalcustomerservice,managefrontdeskoperationsefficiently,andproactivelypromoteSpartanIndia'sservicestowalkincustomers.
JobLocation:Gurugram,India
KeyResponsibilities
- Provideaprofessionalandcourteouswelcometoallcustomers,visitors,andvendors.
- Manageincomingcalls,emails,andinquiries,ensuringtimelyandaccurateredirection.
- Maintainacleanandpresentablereceptionarea.
- Handlecustomercheckins,registrations,andappointmentscheduling.
- Maintainvisitorlogs,attendancerecords,andessentialdocumentation.
- Coordinatewithinternaldepartmentstosupportsmoothdailyoperations.
- PresentSpartanIndia'sservicesandofferingswithclarity,confidence,andacomposedconsultativestyle.
- Engageinattentive,personalizeddiscussionstounderstandindividualpreferencesandrecommendthemostfittingoptions.
- Introduceplans,benefits,andongoingofferingsinamannerthatfeelsnatural,relevant,andvalueoriented.
- Convertinquiriesintomembershipsthroughthoughtfulcommunication,consistentfollowthrough,andgenuinerapport.
- Maintainanorganizedandupdatedleadpipelinewithsteady,professionalengagement.
- Suggestadditionalservicestocustomerswhenappropriate,ensuringrecommendationsfeelseamlessandwellconsidered.
- Sharemeaningfulclientobservationsandfeedbacktosupportcontinuousimprovementandmarketingefforts.
- Contributetoselectpromotionalandclientfocusedactivitiesthatenhanceoverallbrandexperience.
- Activelyparticipateinallpreopeningsalesinitiatives,ensuringeffectiveleadmanagementandearlycustomeronboarding.
- Assistwithdailyreportingonfootfall,inquiries,andsalesperformance.
- Handlebasicbilling,invoicing,andpettycashtransactions.
- Coordinatewithoperationsteamstoensureaseamlesscustomerexperience.
- Performgeneraladministrativetasksincludingfiling,dataentry,andinventorychecks.
Requirements:
- Graduateinanydiscipline(preferred).
- 24yearsofexperienceinfrontoffice,customerservice,orsalesroles.
- Experienceinservicebasedindustries(fitness,hospitality,retail,wellness,etc.)isanadvantage.
- Strongcommunicationandinterpersonalskills.
- Customercentricmindsetwithapleasantandapproachablepersonality.
- Abilitytomultitaskandmanagetimeeffectively.
- Basicsalesaptitudewithconfidenceinpitchingandclosingdeals.
- ProficiencyinMSOfficeandbasiccomputeroperations.
- Professionalgroomingandpresentationismandatory.
