We Are Hiring: Front Office Executive (FOH) / Guest Relations Executive (GRE)
Industry: Fitness
Location: Gurgaon
Budget: Up to ₹3–4 LPA (based on experience)
Role Overview
We are looking for a dynamic and customer-focused Front Office Executive / Guest Relations Executive to manage front desk operations and drive membership engagement in the
fitness industry. The ideal candidate should have strong communication skills, a sales-oriented mindset, and a passion for customer service and wellness.
Key Responsibilities
- Manage front desk operations including handling calls, maintaining records, and administrative tasks
- Greet members and visitors in a professional and friendly manner
- Promote gym memberships, personal training packages, and other services
- Follow up on leads through calls, emails, and walk-ins to drive conversions
- Conduct facility tours for prospective members and explain offerings
- Achieve monthly and quarterly renewal and sales targets
- Assist with onboarding new members and ensure a smooth experience
- Handle membership processes including new registrations, renewals, and cancellations
- Manage POS transactions for services and merchandise
- Maintain knowledge of all products and services to guide customers effectively
- Coordinate and participate in events, promotions, and outreach activities
- Report maintenance or safety issues to management
Requirements
- Graduate / Postgraduate in any discipline
- 2+ years of experience in Front Office / Guest Relations / Customer Service (preferably in fitness, hospitality, or service industry)
- Strong communication and interpersonal skills
- Basic knowledge of MS Office, especially Excel
- Willingness to work in shifts
- Passion for fitness and customer engagement
Skills: communication,office,membership,customer,front office
