Front Office Executive

We're hiring a Front Office Executive for a heritage hotel we manage in one of India's classic Himalayan hill towns. Built in the 1870s and looked after by the same family for over ninety years, the house has 31 rooms and suites, many with lake views, an old wing full of character, and guests who return year after year for its slow, old-world pace.

Pasban - The Gatekeeper is the next chapter from Akhil Anand, who scaled Tree of Life Resorts & Hotels into one of India's most respected boutique hospitality brands. We manage a growing portfolio of boutique, experiential hotels, each run on the same idea: small inventory, strong sense of place, real local food and unhurried service.

What you'll do

• Own check-ins, check-outs and the guest ledger on your shift

• Handle reservations across the PMS, OTAs and direct bookings, along with billing, cashiering and night audit

• Be the first and last face guests see: warm, attentive and genuinely curious about people

• Coordinate with housekeeping and F&B so every arrival is ready and every request is closed

• Stay calm and in control through late arrivals, overbookings and guest complaints

Who we're looking for

• 1–3 years at the front desk of a hotel or resort (boutique or heritage experience is a plus)

• Hands-on with a hotel PMS (IDS, Opera, eZee, DJUBO or similar)

• Fluent, confident English and Hindi

• Diploma or degree in Hotel Management preferred

• Comfortable working rotational shifts

What we offer

• Full-time, on-site role at the property

• A small, close-knit team that shares the same philosophy about what a hotel should feel like

• Room to grow across Pasban's expanding portfolio of boutique hotels