Front Office Executive

Company Description

KOVILAKAM RESIDENCY PRIVATE LIMITED is a distinguished 3-star business class hotel situated in Kozhikode, offering a blend of comfort and luxury. The hotel provides well-appointed luxury and standard rooms, a multi-cuisine restaurant, and spacious banquet halls for various events. Known for its exceptional hospitality, KOVILAKAM RESIDENCY caters to both business and leisure travelers with top-notch services. Follow the hotel for updates on their Medium page: medium/@Kovilakam.

Role Description

This is a full-time, on-site role for a Front Office Executive at KOVILAKAM RESIDENCY, located in Kozhikode. The responsibilities include managing front desk operations, greeting and assisting guests, handling inquiries, coordinating room bookings, and providing exceptional customer service. The Front Office Executive will also manage receptionist duties, maintain records, and ensure smooth communication with various departments within the hotel.

Qualifications

• Strong interpersonal and communication skills to interact with guests and team members effectively
• Knowledge and expertise in receptionist duties and front office operations
• Proven experience in customer service to ensure guest satisfaction
• Ability to handle inquiries and resolve issues in a professional and timely manner
• Proficiency in basic computer applications and hotel management systems is an advantage
• Attention to detail and ability to multitask in a fast-paced environment
• Relevant experience in hospitality or a related field preferred