Front Office Executive

Company Description

Crystal Suites is a modern business hotel located in the heart of Vadakara, Kozhikode. Known for its exceptional hospitality, the hotel caters to a diverse range of guests by providing a seamless blend of comfort, luxury, and convenience. The property is equipped with state-of-the-art amenities to offer an unmatched experience for both business and leisure travelers. Crystal Suites is committed to delivering excellent guest service and ensuring memorable stays for all visitors.

Role Description

This is a full-time on-site role for a Front Office Executive located in Vadakara,Calicut. The Front Office Executive will handle reception desk duties, manage guest check-ins and check-outs, provide exceptional customer service, and address guest inquiries effectively. The role also involves maintaining an organized front office environment, coordinating with different departments, and contributing to smooth day-to-day operations of the hotel.

Qualifications

• Strong Interpersonal Skills and excellent Communication abilities
• Proficiency in Receptionist Duties and Front Office operations
• Demonstrated Customer Service expertise with a guest-oriented approach
• Well-organized, detail-oriented, and capable of multitasking in a fast-paced environment
• Proficiency in hotel management software or relevant systems is an advantage
• Ability to handle complaints professionally and efficiently
• Relevant diploma or degree in hospitality management, business, or a related field is preferred