Job Title: Front Office Executive
Experience: Minimum 1 Year of Experience in Hospital/Healthcare Front Office Operations
Employment Type: Full-Time
Job Summary
We are seeking a courteous, professional, and customer-focused Front Office Executive to manage patient interactions and front desk operations. The ideal candidate will be responsible for patient registration, appointment scheduling, billing coordination, and ensuring a smooth patient experience while maintaining hospital protocols.
Key Responsibilities
- Welcome and assist patients, visitors, and attendants professionally.
- Handle patient registration, admissions, and appointment scheduling.
- Manage incoming calls and direct inquiries to the appropriate departments.
- Maintain patient records and update information accurately in the Hospital Management System (HMS).
- Coordinate with doctors, nursing staff, and other departments to ensure smooth patient flow.
- Assist patients with billing, payment collection, and insurance-related documentation.
- Provide information regarding hospital services, procedures, and policies.
- Maintain confidentiality of patient information and records.
- Handle patient queries, complaints, and feedback professionally.
- Ensure the reception area is organized and presentable at all times.
- Prepare daily reports and maintain front office documentation.
Required Qualifications
- Graduate in any discipline.
- Minimum 1 year of experience in a hospital, clinic, or healthcare setup.
- Proficiency in MS Office and Hospital Management Software.
- Excellent communication skills in English and local language.
- Strong interpersonal and customer service skills.
- Ability to work in shifts, including weekends and holidays if required.
Preferred Skills
- Knowledge of healthcare processes and patient management.
- Basic understanding of medical terminology.
- Good organizational and multitasking abilities.
- Professional appearance and positive attitude.
Skills: front office,healthcare,management,appointment scheduling,documentation,operations,patient registration,receptionist duties,receptionist,calling,query resolution,patient coordination
