Front Office Executive

Key Responsibilities

• Welcome and assist patients and visitors in a courteous and professional manner.
• Manage patient appointments, registrations, and follow-ups.
• Answer phone calls, respond to inquiries, and direct calls appropriately.
• Maintain patient records, registration details, and appointment schedules.
• Coordinate with doctors, nurses, and other staff for patient flow and scheduling.
• Handle billing, payment collection, receipts, and basic cash handling.
• Verify patient details, insurance information, and required documents.
• Ensure the reception and waiting area is clean, organised, and patient-friendly.
• Maintain confidentiality of patient information and clinic records.
• Manage incoming emails, messages, reports, and courier deliveries.

Requirements & Qualifications

• Bachelor's degree or diploma in any field.
• Previous experience as a receptionist, front office executive, or clinic/hospital receptionist is an advantage.
• Good communication skills in English and Malayalam.
• Basic computer knowledge and proficiency in MS Office/clinic management software.
• Strong interpersonal and customer service skills.
• Ability to multitask and manage patients professionally in a fast-paced environment.

Preferred Skills

• Pleasant personality and professional appearance.
• Basic knowledge of medical terminology is a plus.
• Good organizational and time-management skills.
• Ability to maintain patient confidentiality and professionalism.

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+91 90480 02268 , [Confidential Information]