Contact Mr Nishant Chaudhary WhatsApp 91050 24073
Primary Title: Front Office Executive Hospital Reception & Patient Registration
About The Opportunity
We are hiring for a front-office role within the multispeciality hospital sector providing outpatient, inpatient, and diagnostic services in Navi Mumbai, Maharashtra. This on-site position sits at the patient-facing heart of clinical operationsensuring smooth registration, appointment flow, billing coordination, and a positive first impression for patients and visiting families.
Role & Responsibilities
- Welcome patients and visitors; manage OPD/IPD registration, verify identity and collect required documentation accurately.
- Operate appointment scheduling systems and manage daily clinic rosters to optimise patient flow and minimise waiting times.
- Verify insurance details and authorisations; coordinate pre-authorisation with insurers and escalate discrepancies to billing/administration.
- Process payments and generate invoices using hospital billing systems; hand off billing exceptions to accounts team for resolution.
- Answer and triage incoming calls on multiline phone systems; provide clear information on appointments, services, and directions to departments.
- Maintain accurate patient records in EMR/HIS, update demographic and insurance data, and support file management and handover between departments.
Skills & Qualifications
Must-Have
- Proven experience in a hospital front-desk, patient registration, or reception role (OPD/IPD exposure preferred).
- Familiarity with Hospital Information Systems (HIS) and Electronic Medical Records (EMR); ability to update patient demographics and encounter data.
- Practical knowledge of appointment scheduling workflows and basic medical billing processes including cash/card collections.
- Proficiency in English and at least one regional language (Hindi/Marathi) for effective patient communication.
Preferred
- Experience with insurance verification and pre-authorization processes for corporate and government schemes.
- Comfortable using Microsoft Excel for simple reporting and maintaining daily logs.
Benefits & Culture Highlights
- Structured on-the-job training and career growth path within a busy multispeciality hospital setting.
- Professional, patient-centric culture with emphasis on service quality and teamwork.
- On-site role in Navi Mumbai with shift flexibility and performance-linked incentives.
Location: Navi Mumbai, Maharashtra (On-site). Employer: Medico Hub.
This role is optimized for candidates experienced in hospital front-desk operations who value accuracy, patient empathy, and efficient multi-tasking in a fast-paced clinical environment.
Skills: data,operations,microsoft excel,front office,insurance,insurance verification,appointment scheduling,office,registration
