Front Office Executive - Facility Management Services
Location: Delhi
About Us
StayVista is
India's largest villa hospitality brand and has redefined group getaways. Our handpicked luxury villas are present in every famous holiday destination across the country. We curate unique experiences paired with top-notch hospitality, creating unforgettable stays.
Here, you will be a part of our passionate team, dedicated to crafting exceptional getaways and curating one-of-a-kind homes. We are a close-knit tribe, united by a shared love for travel and on a mission to become the most loved hospitality brand in India.
Why Work With Us
At StayVista, you're part of a community where your ideas and growth matter. We're a fast-growing team that values continuous improvement. With our skill upgrade programs, you'll keep learning and evolving, just like we do. And hey, when you're ready for a break, our villa discounts make it easy to enjoy the luxury you help create.
Your Role
As an
Front Office Executive at StayVista, you'll be instrumental in finding and attracting top talent to help us achieve our goals. You'll design and execute recruitment strategies that align with our vision, working closely with management to identify and meet staffing needs.
Beyond filling positions, you'll create a positive hiring experience and ensure that each new team member is a perfect fit for our culture. If you're passionate about connecting with people and making a meaningful impact, this role is for you.
About You
- Serve as the first point of contact, welcoming guests and ensuring a warm, professional front-desk experience.
- Manage visitor entry, calls, emails, and inquiries efficiently.
- Coordinate meeting room bookings and support day-to-day office operations.
- Maintain front office records, visitor logs, and basic administrative documentation.
- Liaise with internal teams for smooth communication and issue resolution.
- Ensure the reception area is organized, presentable, and well-stocked at all times.
- Requires 0 to 3 years of work experience in the hospitality industry.
- Graduate degree or post graduate in Hospitality or a related field.
- This position includes tasks supporting Owner and Guest Management, as determined by organizational needs
Bonus Points - These are non-essential, but a bonus if you have them!
- Prior experience in luxury hospitality or guest-facing roles with strong customer service and communication skills will be an added advantage.
Key Metrics: What you will drive and achieve
- Guest Satisfaction Score
- Response & Resolution Time
- Front Office Accuracy & Compliance
- Check-in / Visitor Handling Efficiency
- Internal Coordination Effectiveness
Our Core Values: Are you a
CURATER
- Curious: Here, your curiosity fuels innovation.
- User-Centric: You'll anticipate the needs of all our stakeholders and exceed expectations.
- Resourceful: You'll creatively optimise our resources with solutions that elevate experiences in unexpected ways.
- Aspire: Keep learning, keep growingbecause we're all about continuous improvement.
- Trust: Trust is our foundation. You'll work in a transparent, reliable, and fair environment.
- Enjoy: We believe in having fun while building something extraordinary.
StayVista Spirit: Our Behavioral Competencies How We Work Together
- Business Acumen: You grasp the basics of our company, customers, and services, always thinking ahead in your work. You're mindful of costs and benefits, making smart decisions while learning from risks and mistakes.
- Change Management: You're open to change, adjusting quickly to new information or challenges. Always eager to learn, you find creative ways to improve your work and seek feedback for growth.
- Leadership: You set clear goals, guide your team with energy, and take full responsibility for the work, ensuring others respect your leadership through action.
- Customer Centricity: You understand both internal and external customer needs and take ownership in addressing any service issues. You maintain clear communication and handle customer interactions with patience and respect.
- Teamwork: You collaborate well with others, respecting diverse opinions and always contributing positively to the team. You keep lines of communication open and share your thoughts without judgment.
- Result Orientation: You take responsibility for completing tasks and proactively tackle challenges to exceed expectations. You're quick to spot issues and address them efficiently, making decisive decisions with resourcefulness.
- Planning and Organizing: You handle multiple priorities well, staying organized and focused. You ensure your work is thorough, accurate, and aligned with set processes to meet goals effectively.
- Communication: You communicate your ideas clearly, encourage dialogue, and ensure timely responses to your team, clients, and manager. You assert your views confidently and use multiple channels to share information effectively.
StayVista is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decisions based on race, colour, religion, caste, creed, nationality, age, sex, including pregnancy, childbirth, or related medical conditions, marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or any other characteristic protected under applicable laws.
