We are seeking Front Office Executive (Documentation) to join our team.
Requirements
Visitor/Guest/Patient Management:
- Serves visitors, guests or patients by greeting and helping them, scheduling appointments, and maintaining records and accounts.
- Welcomes patients and visitors in person or on the telephone, and answering or referring inquiries.
- Optimizes patients satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
- Keeps patient appointments on schedule by notifying provider of patient's arrival, reviewing service delivery compared to schedule, and reminding providers of service delays.
- Comforts patients by anticipating patients anxieties, answering patients questions, and maintaining the reception area.
- Helps patients in distress by responding to emergencies.
- Protects patients rights by maintaining confidentiality of medical, personal, and financial information.
- Maintains operations by following policies and procedures, reporting needed changes.
- Contributes to team effort by accomplishing related results as needed.
- Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.)
- Monitor office supplies and place orders when necessary
- Take up other duties as assigned by reporting manager
Documentation and Compliance Management:
- Ensure compliance with all relevant regulations and protocols.
- Maintain patient medical records up-to-date in master data.
- Ensure the confidentiality of all patient records and care per confidentiality policy and ART Clinic regulations.
- Ensures availability of treatment information by filing and retrieving patient records.
- Maintains patient accounts by obtaining, recording, and updating personal and financial information.
Billing, Invoice and Payment Management:
- Preparing and Managing billing, invoice and payment work and Receiving payment from patient
- Obtains revenue by recording and updating financial information, recording and collecting patient charges, controlling credit extended to patients, and filing, collecting, and expediting third-party claims.
Any Other:
- Any other task assigned by reporting Manager/Supervisor.
Benefits
- Career growth & learning opportunities
- Team-building & fun work culture
- Performance bonuses as per company policy
