Front Office Executive

Patient Admission: Enter admission details into the Hospital Information System (HIS), counsel patients, manage room/bed inventory, handle VIP/CIP admissions, and guide patients with TPA admissions.

Handling Queries: Address patient queries, guide them to appropriate departments, and manage the AHI mailbox.

Counseling for Surgery/Procedure Patients: Verify admission status, provide procedure estimates, coordinate with nursing and PAs for surgery schedules, ensure timely payments, and escalate issues when necessary.

Daily Reports: Generate and distribute MIS, bed census, and procedure lists; attach interim bills to patient files.

Human Resources Responsibilities: Assist with new staff induction, address grievances, report system issues, suggest improvements, and ensure proper handovers.

Customer Service: Provide friendly, efficient service, resolve patient interactions positively, maintain sensitivity and transparency, and ensure no patient waits more than 15 minutes.

Other Duties: Tally cash and forward to Accounts, achieve department goals, follow SOPs, provide accurate information during admissions, and liaise with other departments for patient satisfaction.