Company Description
Suryagarh Collection is a boutique hotel group dedicated to providing immersive hospitality experiences inspired by heritage, culture, and sustainability. Each hotel in the Suryagarh Collection uniquely showcases authentic luxury and fosters a deep connection to its local surroundings. With a commitment to excellence, the company creates personalized experiences that leave lasting impressions on guests. Suryagarh Collection values tradition while seamlessly integrating modern comforts.
Role Description
This is a full-time, on-site role for a Front Office Associate located in Delhi, India. The Front Office Associate will handle receptionist duties, manage guest check-ins and check-outs, provide exceptional customer service, and maintain professional phone etiquette. Additional responsibilities include addressing guest inquiries, coordinating with other departments to ensure smooth operations, and creating a welcoming atmosphere for all visitors.
Qualifications
- Strong skills in Phone Etiquette and Receptionist Duties to ensure effective and professional communication.
- Proven expertise in Customer Service and Check-in processes to ensure guest satisfaction and efficient operations.
- Excellent Communication skills, both verbal and written, with the ability to interact courteously and professionally with diverse guests.
- Ability to work in a fast-paced environment and handle multiple tasks efficiently.
- Prior experience in the hospitality sector is a plus.
- Proficiency in operating reservation and front desk management systems is preferred.
