Front Office Associate

Company Description

Shilton Hospitality LLP is a diversified hospitality company managing business hotels, resto-bars, catering facilities, music festivals, and leisure resorts. The company prides itself on offering unique experiences and high-quality service across various sectors of the hospitality industry.

Job Description

This is a full-time on-site role for a Front Office Associate located in Mysore. The Front Office Associate will handle day-to-day tasks such as welcoming guests, managing check-in and check-out processes, answering phone calls, and providing excellent customer service. Responsibilities also include managing room reservations, addressing guest inquiries and concerns, and coordinating with other departments to ensure a seamless guest experience.

Roles and Responsibility

1. Guest Reception and Customer Service

• Greet and welcome visitors or guests warmly.
• Answer questions and provide information about services, schedules, and policies.
• Ensure a smooth check-in and check-out process (especially in hospitality environments).

2. Handling Calls and Communication

• Answer and route incoming phone calls in a professional manner.
• Take messages and ensure they are delivered promptly.
• Manage email communications for the front office.

3. Appointment Scheduling and Coordination

• Schedule appointments or bookings (for meetings, guests, clients, etc.).
• Coordinate with internal departments for meetings or guest services.
• Maintain and update appointment calendars.

4. Administration and Documentation

• Maintain records of visitors, bookings, or guests.
• Handle billing and payment processing when required.
• Assist with filing, scanning, and managing documents.

5. Office Coordination

• Ensure the front desk and reception area are clean and well-organized.
• Order and manage office supplies.
• Liaise between departments for efficient office operations