Front Office Associate

Description

The Front Office Associate serves as the first point of contact for guests, providing exceptional customer service while managing all front desk operations.

Responsibilities

• Greet and assist guests upon arrival at the front desk.
• Manage check-in and check-out processes efficiently.
• Handle phone calls and inquiries with professionalism.
• Maintain accurate records of guest information and transactions.
• Coordinate with housekeeping and maintenance staff to ensure guest satisfaction.
• Address guest complaints and resolve issues in a timely manner.
• Provide information about local attractions, services, and hotel amenities.

Skills and Qualifications

• 1-2 years of experience in a customer service or front office role.
• Strong communication and interpersonal skills.
• Proficiency in Opera-Cloud, MS Office and hotel management software.
• Ability to multitask and work in a fast-paced environment.
• Excellent organizational skills and attention to detail.
• Basic knowledge of hotel operations and front office procedures.
• Fluency in English and local languages is preferred.