Company Overview:Alba Hotels is a renowned hospitality brand committed to providing exceptional guest experiences. With a focus on personalized service and attention to detail, we strive to create memorable stays for our guests. We are currently seeking a Front Office Associate to join our dynamic team and contribute to maintaining our standards of excellence guest service.
Position Front Office Associate.
Location Vadodara Gujarat.
Roles & Responsibilities
- Greet guests warmly and assist them with check-in and check-out processes
- Handle guest queries and resolve complaints in a professional and timely manner
- Answer phone calls and direct them to the appropriate department or person
- Manage bookings, cancellations, and room assignments using the PMS (Property Management System)
- Coordinate with housekeeping and other departments to ensure guest satisfaction
- Maintain guest records and process payments accurately
- Assist with concierge services such as booking transport, recommending attractions, etc.
- Ensure the front desk and lobby area are neat, presentable, and fully stocked with necessary materials
- Performs all duties at the Front Desk as necessary.
Qualifications and Skills
- Degree or Diploma in Hotel Management or related field preferred
- Previous experience in a front office or guest service role is an advantage
- Excellent communication and interpersonal skills
- Basic computer knowledge and familiarity with hotel management software.
- Pleasant personality with a customer-first approach
- Willingness to work in shifts, including weekends and holidays
- Fluency in English, Hindi, and Gujarati is an added advantage
Join Alba Hotels and become an integral member of our dedicated Front Office team!
