Front Office Associate

Oakwood is a pioneer in the serviced apartments industry, committed to creating welcoming and memorable stays for guests. With an emphasis on established standards and reliability, the brand aims to make every guest feel at home. Beyond just accommodations, Oakwood strives to craft unique experiences that leave a lasting impression.

This is a full-time, on-site position based in Pune for a Front Office Associate. In this role, you will be responsible for managing front desk operations, ensuring smooth check-ins and check-outs, providing exceptional customer service, and handling inquiries through phone and in-person interactions. You will play a key role in creating a welcoming and efficient environment for guests, addressing their needs, and coordinating with other departments as necessary.

• Strong skills in Phone Etiquette and Receptionist Duties
• Proven experience in providing excellent Customer Service and handling Check-in procedures
• Effective Communication skills and a professional demeanor
• Ability to multitask and maintain composure in a fast-paced environment
• Familiarity with hotel management software is an added advantage
• High school diploma or equivalent; additional certifications in hospitality or customer service are a plus