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About Us:
Della Adventure & Resorts is a luxury resort and adventure park offering a blend of comfort, adventure, and world-class hospitality. We pride ourselves on providing an exceptional guest experience, making every visit memorable. As a Front Office Associate, you will be the face of our resort, ensuring that every guest feels welcomed and valued from the moment they arrive.
Key Responsibilities:
. Guest Relations: Greet and welcome guests with a warm and professional attitude. Provide information about the resort's amenities, services, and nearby attractions.
. Check-In/Check-Out: Efficiently handle the check-in and check-out process, ensuring accuracy in room assignments, payment handling, and maintaining guest records.
. Reservations Management: Assist in managing room reservations, ensuring that all bookings are accurately recorded and confirmed. Coordinate with the reservations team to maximize room occupancy.
. Problem Resolution: Address and resolve guest inquiries, complaints, or issues promptly and effectively, ensuring a positive guest experience.
. Communication: Maintain effective communication with other departments (housekeeping, maintenance, etc.) to ensure smooth operations and guest satisfaction.
. Billing & Payments: Handle billing processes, manage guest accounts, and ensure that all charges are accurate and settled before departure.
. Reporting: Prepare and maintain reports related to guest arrivals, departures, and other front desk activities.
. Safety & Security: Ensure the safety and security of guests by adhering to all resort policies and procedures.
. Education: Diploma or degree in Hospitality Management or related field.
. Experience: Minimum of 1-2 years of experience in a similar role within the hospitality industry. Previous experience in luxury resorts or hotels is an advantage.
Della has been operating at an award winning level for almost two decades. Today we have grown into 5 companies with employee strength of 2000 and growing. Jimmy Mistry is the driving force and inspiration behind the practice. To him, it's all about providing unique designs that exceed the expectations of his customers at the same time keeping up with the international trends within all five business verticals.
Job ID: 147024949
