Front Office Associate

Company Description

Centre Point Hospitality, established in November 1988, is a premier 5-star property known for its exceptional services and luxurious accommodations. Located in Nagpur, Maharashtra, it boasts 136 elegantly designed rooms, 14 banquet halls, a multi-cuisine fine dining restaurant, a coffee shop, and an all-day bespoke buffet area. The hotel provides 24/7 room service to ensure a flawless guest experience. Centre Point Hospitality is expanding its presence with upcoming ventures in Navi Mumbai, Raipur, and Goa.

Role Description

This is a full-time, on-site role for a Front Office Associate, located at Hotel Centre Point in Navi Mumbai. The Front Office Associate is responsible for managing reception desk operations, assisting guests with check-ins and check-outs, answering phone queries with professional etiquette, and providing exceptional customer service. The role involves communicating effectively to address guest inquiries, ensure satisfaction, and support the seamless functioning of front office tasks.

Qualifications

• Strong skills in Receptionist Duties and Check-in operations
• Proficient in Customer Service and capable of addressing guest queries and concerns
• Exceptional Phone Etiquette and verbal Communication skills
• Ability to maintain a professional and welcoming demeanor
• Prior experience in the hospitality industry is preferred but not mandatory
• Proficiency in using front office management software is an advantage
• High school diploma or equivalent; additional certifications in hospitality are a plus

You can share your cv at 9307300614 too.